Candy crush saga won’t download. Tried all suggestions sent via your email ...help

robinco4 · June 2019

I have closed other apps, restarted iPad, both app and iPad up to date, plenary of storage and still not loading.
Orange King screen goes to blue/pink loading screen and is stuck.
I have played for over a year without a problem. In need more advanced help.
dont want to start over

vikram123 · June 2019

why cant i load cc through fb

mercerik · June 2019

robinco4 said:

I have closed other apps, restarted iPad, both app and iPad up to date, plenary of storage and still not loading.
Orange King screen goes to blue/pink loading screen and is stuck.
I have played for over a year without a problem. In need more advanced help.
dont want to start over

@robinco4

Hi Robin! Welcome to the Community!

How long has this been happening? How do you login to your CCS App, are you using your Facebook Account or your Kingdom Account? Can you tell me your iOS Version currently?

Please let me know!

Thanks!

mercerik · June 2019

vikram123 said:

why cant i load cc through fb

@vikram123

Hi there! Welcome to the Community!

What browser are you using when you play Candy Crush on Facebook? When was the last time that browser was updated?

Candy Crush Saga inside Facebook is loading fine with me. I never had any issues since the beginning.

Please let me know!

Thanks!

RIrunner · June 2019

Did this get resolved ? I am having similar issue and apple said it is a problem with the app and to contact the developer

robinco4 · June 2019

This problem has not been resolved. Apple told me to contact developer also and I have not received anything but automated help.
I don't have a Facebook Acct, I just downloaded onto my iPad and play for 2 years and now this problem for about 10 days.
My I pad is iPad Air 2 iOS 12 3.1

_Elsa_ · June 2019

Hi nebies, welcome to our community. I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here. We always run contests so be sure to do them for a chance to win gold bars.

To add to what @mercerik wrote above, if you are playing on mobile devices you might have to do some troubleshooting to see if that helps. Below are 2 links but if you have another manufacturer's device, I can offer their links too.

IOS

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Android

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

@robinco4, if you are not playing through Facebook, are you playing through the Kingdom? It's best to use one of those platforms because they save your progress on their servers.