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why won't my ad videos play.... they start to load then game reverts back to the King screen
Answers
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Hi Brian_K_Wright welcome to our community. I would like you to do more than that to troubleshoot your device. Click on one of the links below to complete the troubleshooting. I am not seeing messages here regarding this but I will keep my eyes open in the next few days to see if anyone else reports this. Please let me know if the troubleshooting works.Wrong links were sent - do not use these. See my message below for correct links.I would also like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.
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Did those links talk about language? I haven't looked at them for a while. No language should have nothing to do with the events. I so dislike saying this but the last resort after trying troubleshooting is to uninstall and reinstall the game but you will lose all lives and boosters.
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Duh! I sent you the wrong links. Sorry about that. Here they are.
IOS
https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device
Android
https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device
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The only other thing that I can offer is to tag @Jelly Jenny who is the community moderator for this game. I'm not sure what she can offer because not too many players are reporting this at the moment but let's way to see what she says. She is backed up with paperwork so please be patient.
