Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
⚠️ Need help? Check our FAQ:s first HERE
📩 Email notifications Customise your experience in the forum! HERE
📩 Email notifications Customise your experience in the forum! HERE
Paid 4.99 for a “power pack” but didn’t get 50gold bars?!?!???? HELP!!!
Answers
-
Hello @houndz, Hearty Welcome to the Candy Crush section of our friendly King Community
I am very sorry to hear that you have not received the Gold Bars from the package you bought!! You will have to contact the King Support Team to retrieve your Gold Bars. The Community does not deal with the purchase issues as the query contains case sensitive details like your full name, etc.,
Here is the link https://soporto.king.com/support Fill out the form and after choosing the game, select the Topic as "Problems with Purchase" and the Subtopic with "Purchased items not received". Then explain the issue in the provided Comment Box.
You will be receiving an automated email with a ticket number as an acknowledgement. If you have not heard from them within 3 days, send a reply to that same email to give them a heads-up.
** If you need to post back to clarify anything, tap on "Type your Comment" box located below.
Hoping for the Best! Have a nice day/evening! -
