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why won't my ad videos play.... they start to load then game reverts back to the King screen

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Answers

  • Jelly_Jenny
    Jelly_Jenny Posts: 1,889 Community Manager
    @Brian_K._Wright The links Elsa provided you, although say that they are for crashing, are to fix most common technical issues you can have in the game. Reinstalling may not be worth it, as you might lose your saved boosters, lives and extra features. 

    I don't know anything about your device so maybe that's the best place to start looking into this - could you let me know these details: 

    - the game app version
    - the make and model of your device
    - how much free memory you have left in your device

    Thanks :) 
  • _Elsa_
    _Elsa_ Posts: 36,683 Sweet Legend
    Thanks @Jelly Jenny for responding to Brian!  I ran out of ideas so hopefully you can get him back on track.
  • Brian_K._Wright
    Brian_K._Wright Posts: 13 Level 2
    Android LG G5  VS987
    on Verizon wireless
    game version 1.153.0.1
    not sure about memory but I'm thinking 1.0 gb free
     
  • Brian_K._Wright
    Brian_K._Wright Posts: 13 Level 2
    edited June 2019
    After going through my phone to free up some ram memory that didn't help. so I bit the bullet and deleted the game and reinstalled it losing everything in the process(knew that going in) seems to be working now but I think King should send free boosters to people that have to do that,seeing that it wasn't a problem with my phone

Hey! Would you like to give us your opinion?