I’ve been in this community. I’ve been with king candy crush since 2014. I’ve always had the same email. I’ve logged out before and never had this problem. Please can you help me get my progress back. It’s my iPad, it’s fine on my Android phone.
@Hodgiemama, no I haven't heard word about when it would be fixed. But I will give you the main link so you can follow that and it will be updated from there.
Sakanta I’m in tears 😭 stressed out scared that I’m going to loose my progress my favorite game after playing for so many years. I checked my progress on my phone and I’m exactly on level 4940.
maybe first close the game app on your ipad then reopen, am sure it will be fixed because i also get the same problem when logging out of Facebook back to kingdom, the profile pic and progress sometimes take long to load as long i had saved before logging out!
Thanks for tagging me @Sukanta_Biswas. @dianaperez200 you wrote me in a private message this morning and I wrote back and gave you the information. Did you follow up on that? You won't lose your progress because King can always get you back on track. Your email address is not going to get them into your account. Please get your user ID # by following the steps on here:
They can manually go into your new account and get you
back to where you were. It might take a couple of days before you get a
response so please be patient. You should get an email with a ticket
number on it. Please make sure to use this topic and subtopic when
completing the form.
That is the only way that you are going to get your progress back but if you complete the contact form now you won't hear anything until tomorrow because they are no longer at the office until the morning.
this is the profile king has. It’s not Facebook.com. It’s [email protected] And my fb profile is the one with the badge. That’s the one I need in cc. The right profile is the bottom one so I can get my progress back. Please fix it I want to play. Thank you.
They can't use your email address for anything. They go by your user ID #. Once you log into the Kingdom you will see the King icon on top. Double click on it and that is where you will find your #. I whited out my # and email address but that is where you will see your number.
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0 · Helpful Woah! Sweet Love Hahahttps://community.king.com/en/candy-crush-saga/discussion/257696/why-cant-i-send-or-receive-lives-help-on-candy-crush-saga/p17
Wow that's great @Chasey!
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0 · Helpful Woah! Sweet Love HahaDo you have a computer or a laptop? Then I'm trying to help you.
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5 · Helpful Woah! Sweet Love HahaIf the problem is for now, then it is an Internet problem. Because I have this problem. restart your game and see .
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0 · Helpful Woah! Sweet Love Hahahttps://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest
Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact
They can manually go into your new account and get you back to where you were. It might take a couple of days before you get a response so please be patient. You should get an email with a ticket number on it. Please make sure to use this topic and subtopic when completing the form.
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