Lost levels

Jelly_Jenny · June 2019

I'm adding you to an existing thread here that is all about retrieving your levels. The end of the post is about how you can get your levels reinstated if you didn't save your game before. Hopefully you're back on track soon. Have a Sweet day!

jannota · July 2019

I can'e receive lives to move onto next level But I am able to go back and play any game I have already played again So it is not my laptop or anything else because if it was I would not be able to go back and play old level I think its on your end because there are a lot of other players with this recent problem

MaryBL · July 2019

I had a go at playing through Facebook against my better judgement. I hate the music, and the stupid ads and videos and the clumsy graphics. Totally a dire experience.,

Gweniebear23 · July 2019

I was on the level 889. I updated the app. I went to open it and its saying that I am at level 10.

I tried disconnecting from Facebook, force stopping everything, restarting my phone, checking my phone for system and software updates, uninstalling Facebook, and even reinstalling Candy crush saga. Honestly I'm not sure what to do. I have done all of the troubleshooting.

What can I do?

Sukanta_Biswas · July 2019

Hello @Gweniebear23
We would like to welcome you to the king community. Thank you so much for being willing to joining 🙏

I am passing your problem to @Jelly Jenny , She wants your game id.
See here's how you get your game ID https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest
Wait a while, You may have to wait a maximum of 48 hours.
Have a good day 🙏

Gweniebear23 · July 2019

My one that I had all my stuff on was 1530805284 (CandyCrushSaga).

Though now it is showing 10594330 in my app.

Elsa · July 2019

Hi @Gweniebear23, welcome to our community. I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here. We always run contests so be sure to do them for a chance to win gold bars.

Gweniebear23 · July 2019

No one has contacted me yet

chantalesteidl · July 2019

Hello! I quickly uninstalled Candy Crush today and then reinstalled and signed in with my Facebook account. Actually, I'm level 739, but I'm shown at 36 and from 51 are no more levels displayed. I always have to scroll all the way up to play and if I can get the level and I want to continue playing later, I'll start at 739 again. Can someone help me?:)

Sukanta_Biswas · July 2019

Gweniebear23 said:

No one has contacted me yet

So sorry 😥 we will contact you soon.

firebombmarkus · July 2019

Hi, @chantalesteidl Thank you so much for translating your message. Please follow the instructions on the link below and you will see how to get your progress back.

https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back

I hope this will help you. Let me know if you need assistance. Have a wonderful day 🤗

chantalesteidl · July 2019

That didn‘t help

Gweniebear23 · July 2019

I appreciate it. I miss my Candy Crush.

Jelly_Jenny · July 2019

@Sukanta_Biswas

Hi @Gweniebear23

If you're still having issues with retrieving your levels, please get in touch with out Player Relations Team through here.

Make sure you select "Problems with game" as your topic and "Game didn't save" as your subtopic.

I hope you're back on track soon!

firebombmarkus · July 2019

Hi again @chantalesteidl Ok, let's do it like this. I will ask you to fill in this form.

https://soporto.king.com/contact

Please fill in all the information and make sure you are choosing the correct topic (Problems with my game) and subtopic (Game didn't save). Once you fill in the form you will get an automated email message. You need to reply to that message and explain your issue so the support team can reach you. If you don't reply to this email message they won't reach you at all.

To look into your account they will need your game ID. If you don't know where to find it, follow the instructions on the link below.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it

I really hope the support team will successfully solve your progress issue. Thank you for your understanding. Have a great day 🤗

Lost levels

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