Didn't get my five extra moves

Lgilbe42 · July 2019

I paid 1.99 for five extra moves to finish the game. As soon as I paid the game froze. I had to start over and I was charged for moves I didn't get. How do I get a refund?

Sukanta_Biswas · July 2019

Hello @Lgilbe42
We would like to welcome you to the king community. Thank you so much for being willing to joining 🙏

We are sorry for your problem. But of course you will find the solution. Read here how you can get the refund.

https://community.king.com/en/candy-crush-friends-saga/discussion/246162/something-wrong-with-your-purchase#latest

Even after doing this, if your problem is not resolved, please contact customer care https://soporto.king.com/contact

They want your game ID, So see here's how you get your game ID https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Fill all the boxes with tropic & sub- tropic, and wait for the answer from the customer care.

Image: https://us.v-cdn.net/6030983/uploads/editor/u1/un96za6u5gxq.png

_Elsa_ · July 2019

Hi @Lgilbe42, welcome to our community. I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here. We always run contests so be sure to do them for a chance to win gold bars.

Didn't get my five extra moves

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