Where r my gold bars?

Hi @Kathy_Bidwell and welcome to our adorable Community 😊 I am sorry this happened to you. Sometimes the technology can be unreliable but don't worry, we can solve this together. Please follow the link below and you will see several options what to do when your purchase goes wrong including the refund option. 

https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase

I hope this will help you. Let me know if you need assistance. Have a wonderful day 🤗