Size ratio is no longer correct ?

Werner_Cichy · July 2019

Since the last update of Candy Crush Saga in the Windows 10 app, the size of the 3 button on the bottom right is not correct anymore. It's very hard to click the bottom button. Will that be fixed soon? Changing screen settings / resolutions does not help.

Image: https://us.v-cdn.net/6030983/uploads/editor/xc/uwayt07bd7h8.jpg

Werner_Cichy · August 2019

@Sukanta_Biswas
I could already lose a few pounds. But it would be easier you send me one of your laptops and already the problem is eliminated.

_Elsa_ · August 2019

That is very strange! You might want to try uninstalling and reinstalling the game app from the Microsoft store. You shouldn't lose anything. I didn't when I had to do that to my computer.

_Elsa_ · August 2019

I don't have any further answers to help you. Hopefully someone sees this message and can offer you an idea.

Werner_Cichy · December 2020

The problem was solved with some kind of update. It is currently done.

Sukanta_Biswas · July 2019

@Werner_Cichy Thanks for screenshot 🙏
It is a problem of new update, has been reported, hopefully it will be solved soon.

_Elsa_ · July 2019

Hey guys, it was reported to the studio yesterday and I will tag @Jelly Jenny to see that you are having this issue too.

Jelly_Jenny · July 2019

Hi @Werner_Cichy

From now on, players adjusting the game app window freely may cause issues with ratio. But you should have fully functioning game ratios with the two size options that you can set from the top right corner. Here:

Image: https://us.v-cdn.net/6030983/uploads/editor/fj/pudiktqrwskw.jpg

Werner_Cichy · July 2019

@Jelly Jenny Yes, I've already tried that. If I want to shrink the image with the icon and resize it with the mouse, the app crashes.

Image: https://us.v-cdn.net/6030983/uploads/editor/mp/h4dvovf7o3b5.jpg

Jelly_Jenny · July 2019

So if I'm understanding correctly you use the icon to set the game to the smaller mode and then you readjust it yourself? Could you describe the crash? Do you mean the issue with the 3 slide panels (the boosters inventory, booster wheel and the trophy)?

Sorry I misspoke earlier - from now on the full screen is the only mode where you are guaranteed not to have issues with fitting all items on the game board. This is due to new ratio in the game - when the game is on the smaller mode, it keeps the 16:9 ratio and that can cause issues.

Werner_Cichy · July 2019

@Jelly Jenny
Yes, I mean the icon with the cup bottom right, it's hard to click. The symbols should be higher or lower.In the crash, the app just closed. I have to reopen it

Jelly_Jenny · July 2019

My advice would be whenever you cannot reach an item on the game board, turn the game into full screen. Then all the items are aligned in the same way as on other platforms.

With the new unchangeable ratio 16:9 if you keep the game smaller than full screen, you may experience these issues.

_Elsa_ · July 2019

They need to move that trophy higher up because you can't access it. I just opened the game and both full screen and the smaller view you can't see the trophy.

Image: https://us.v-cdn.net/6030983/uploads/editor/b9/9z2eudtu5dgd.png

Jelly_Jenny · July 2019

@Elsa would you do me a favor and make a little video:

- Opening the game app from scratch
- When you're on the game map, turn the game to full screen from the same icon on the right upper corner
- After doing that, minimize the game again from the same icon.

Thanks 🙌

_Elsa_ · July 2019

Ok going to do it now.

Size ratio is no longer correct ?

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