Lost levels

pujasonig · July 2019

Please help.. I was playing Cc last 2years.. And almost reach 1000+ level.
And suddenly I lost my data due to phone mishap. Please help to recover my level...

andiCandy1 · July 2019

Trying to get back to my original level

firebombmarkus · July 2019

Hi @andiCandy1 and welcome to our adorable Community 😊 I am sorry this happened to you. Please follow the instructions on the link below and you will see how to get your progress back.

https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back

I hope this will help you. Let me know if you need assistance. Have a wonderful day 🤗

Grassy · July 2019

I am done with your game. I have explained numerous times that I can play Candy crush saga if I go back to old levels I have won. It won't let me receive tickets to move on to my next game If it was my device I would not be able to go on and play past games. I can get lives from any other game but Candy crush. Its not my device its on your end. If it was me the game would not work at all, whether its receiving lives for other games which I do receive or go back and play past games.

DTh3M · July 2019

I recently switched from an android to iPhone and lost all my levels I was forced to start over from level 813 or somewhere there abouts

Crimson_Dawn · July 2019

Hi, @DTh3M! First of all, I would like to know if you were saving your account on either a Kingdom account or a Facebook account. This will help me understand your situation a little better. Welcome to the community!

DTh3M · July 2019

I’m on A mobile device

Crazy Cat Lad · July 2019

Hi @pujasonig and welcome to our Community!

This is the AlphaBetty Saga page so I will move your post to Candy Crush Saga.

Jelly_Jenny · July 2019

Hi @pujasonig

Please check out this post on how to recover your levels!

Crimson_Dawn · July 2019

That is helpful as well, but not quite what I'm asking. You can create a Kingdom account to save your game, or you can save your game through an existing Facebook account. Before you lost your levels, did you do either of those?

DTh3M · July 2019

I use Facebook for saving my game

natsai123 · July 2019

I also lost all my levels after trying to save via face book i was on level 1034

natsai123 · July 2019

I have an android phone,iv been trying the whole day to retrieve my levels. I have been following the steps as instructed by King,but it is not working. Im very disappointed because i struggled to reach level 1034 and it is paining me to have to start again

Crimson_Dawn · July 2019

I've been doing some research and I found this answer from a good friend of mine. I've condensed it down to this.
"Clear the history on your mobile, then log out of Facebook and log back in and it should bring you back to your current level."

ellys · July 2019

my game is connected in my fb account but after i uninstalled last night its gone im on my 2037 level pls.help me.thanks

Lost levels

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