Have you lost your levels? A guide on how to keep your game saved. Please READ before posting

Answers

• pujasonig Posts: 0 ✭

  July 20

  Please help..  I was playing Cc last 2years..  And almost reach 1000+ level. 
  And suddenly I lost my data due to phone mishap. Please help to recover my level... 
  
  

  July 20

  0
• andiCandy1 Posts: 1 ✭

  July 21

  Trying to get back to my original level 

  July 21

  0
• firebombmarkus Posts: 9,366 Superstar

  July 21

  Hi @andiCandy1 and welcome to our adorable Community 😊 I am sorry this happened to you. Please follow the instructions on the link below and you will see how to get your progress back.
  
  https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back
  
  I hope this will help you. Let me know if you need assistance. Have a wonderful day 🤗

  July 21

  
  
  
  The only way outside is inside. Namaste 🙏🏻
  
  Christmas event - give us your feedback and win Gold Bars
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  0
• Grassy Posts: 2 ✭

  July 21

  I am done with your game. I have explained numerous times that I can play Candy crush saga if I go back to old levels I have won. It won't let me receive tickets to move on to my next game If it was my device I would not be able to go on and play past games. I can get lives from any other game but Candy crush. Its not my device its on your end. If it was me the game would not work at all, whether its receiving lives for other games which I do receive or go back and play past games.

  July 21

  0
• DTh3M Posts: 3 ✭

  July 22

  I recently switched from an android to iPhone and lost all my levels I was forced to start over from level 813 or somewhere there abouts

  July 22

  0
• Crimson_Dawn Posts: 1,956 Superstar

  July 22 Accepted Answer

  Hi, @DTh3M! First of all, I would like to know if you were saving your account on either a Kingdom account or a Facebook account. This will help me understand your situation a little better. Welcome to the community!

  July 22 Accepted Answer

                                                                      

  
  
  Are you new to Candy Crush Saga or the King Community? Check out the Beginners Corner here!
  https://community.king.com/en/candy-crush-saga/categories/beginner-s-corner
  

  5
• DTh3M Posts: 3 ✭

  July 22

  I’m on A mobile device 

  July 22

  0
• Crazy Cat Lad Posts: 2,398 Community Moderator

  July 22

  Hi @pujasonig and welcome to our Community!
  
  This is the AlphaBetty Saga page so I will move your post to Candy Crush Saga. 
  
  
  

  July 22

  
  Figure out the Pet Rescue Holiday code and win Gold Bars
  Solve the Holiday Puzzle and win Gold Bars in Pet Rescue Puzzle
  Find the Holiday & Winter words in AlphaBetty to win Gold Bars

  0
• Jelly_Jenny Posts: 1,902 Community Moderator

  July 22

  Hi @pujasonig
  
  Please check out this post on how to recover your levels!
  
  

  July 22

  
  New to Candy Crush Saga or Community? Check out Beginner's Corner here!
  New competition in Candy Crush Saga! Check it out here!
  New Superstar competition in Blossom Blast Saga here! 

  0
• Crimson_Dawn Posts: 1,956 Superstar

  July 22 Accepted Answer

  That is helpful as well, but not quite what I'm asking. You can create a Kingdom account to save your game, or you can save your game through an existing Facebook account. Before you lost your levels, did you do either of those?
  

  July 22 Accepted Answer

                                                                      

  
  
  Are you new to Candy Crush Saga or the King Community? Check out the Beginners Corner here!
  https://community.king.com/en/candy-crush-saga/categories/beginner-s-corner
  

  5
• DTh3M Posts: 3 ✭

  July 22

  I use Facebook for saving my game

  July 22

  0
• natsai123 Posts: 2 ✭

  July 22

  I also lost all my levels after trying to save via face  book i was on level 1034

  July 22

  0
• natsai123 Posts: 2 ✭

  July 22

  I have an android phone,iv been trying the whole day to retrieve my levels. I have been following the steps as instructed by King,but it is not working. Im very disappointed because i struggled to reach level 1034 and it is paining me to have to start again

  July 22

  0
• Crimson_Dawn Posts: 1,956 Superstar

  July 22

  I've been doing some research and I found this answer from a good friend of mine. I've condensed it down to this.
  "Clear the history on your mobile, then log out of Facebook and log back in and it should bring you back to your current level."

  July 22

                                                                      

  
  
  Are you new to Candy Crush Saga or the King Community? Check out the Beginners Corner here!
  https://community.king.com/en/candy-crush-saga/categories/beginner-s-corner
  

  0
• ellys Posts: 0 ✭

  July 22

  my game is connected in my fb account but after i uninstalled last night its gone im on my 2037 level pls.help me.thanks

  July 22

  0