My levels are not syncing between my iPhone and iPad, both are connected to Facebook

laurahabberfield · July 2019

My iPhone has reset back to level 1, though I am logged in through Facebook. My iPad still has my current progress (level 743). How can I get my iPhone to sync again? I have tried uninstalling, logging out, etc over 10 times. Thank you in advance!

Jelly_Jenny · August 2019

Hi @laurahabberfield

You should receive a reply to your latest email from the player support and they should get you back on track. Thanks for your patience!

Sukanta_Biswas · July 2019

Hello @laurahabberfield
We would like to welcome you to the king community. Thank you so much for being willing to joining 🙏

Restart device then check again & let me know..

laurahabberfield · July 2019

Hi, I did this already as I also tried reinstalling. Thanks for the note - please advise any other suggested next steps! I have done everything I have read online to this point.

Sukanta_Biswas · July 2019

laurahabberfield said:

Hi, I did this already as I also tried reinstalling. Thanks for the note - please advise any other suggested next steps! I have done everything I have read online to this point.

Please show me both screenshots 😊

laurahabberfield · July 2019

I don't have my iPad with me right now, but here is a screenshot of the iPhone screen, and the desktop version of the app which has me at the same level as the iPad. My ID is 1334763312
It looks like when I log into Facebook through the iPhone app it is not actually recognizing my account, it doesn't show my picture or anything. I am logged into Facebook on my phone in the Facebook app.

Image: https://us.v-cdn.net/6030983/uploads/editor/3m/i9dtijdfwdlw.jpg

laurahabberfield · July 2019

Hi @Sukanta_Biswas
Here is the iPad screen shot.

Can you help?

Thank you!
Laura

Sukanta_Biswas · July 2019

Hello @laurahabberfield
According to your screenshot. It is clear that your game is not logged in correctly. You have made a mistake connecting to your Facebook.
Follow the steps below.

Clean app data on iPhone or iPad

Tap Settings > General > Storage & iCloud Usage.
In the top section (Storage), tap Manage Storage.
Select apps Candy Crush Saga & Facebook.
Take a look at the entry for Documents & Data. ...
Tap Delete App, then head to the App Store to re-download it.

When done, restart the device > Open Facebook app > Log in.
Then,Open Candy Crush Saga > Register with Facebook / Played before button / Save progress to fb.
Let me know ..

laurahabberfield · July 2019

@Sukanta_Biswas
I followed your steps and I got the same result. I am only offered one way to log into Facebook from within the Candy crush app. I have screenshots to show you, I can not find another way to directly log into my account? It seems to remember me and I am unable to make sure it directs to my Facebook account by actually entering my username and password.

Sukanta_Biswas · July 2019

Hello @laurahabberfield
There currently seem to be two potential problems. Follow 👇

You log out of the game
Uninstall Facebook app.
Restart device
Open candy crush app > Click ''Played before''

See if you get manual login options.
Let me know....

laurahabberfield · July 2019

@Sukanta_Biswas
I did not get manual login options, I only got that same login screen option that I sent a screenshot of in the last post.

Sukanta_Biswas · July 2019

laurahabberfield said:

@Sukanta_Biswas
I did not get manual login options, I only got that same login screen option that I sent a screenshot of in the last post.

@laurahabberfield
I doubt it. Did you ever sync the game with Facebook? Or did you play through the Kingdom?

My levels are not syncing between my iPhone and iPad, both are connected to Facebook

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