My levels are not syncing between my iPhone and iPad, both are connected to Facebook

laurahabberfield · July 2019

@Sukanta_Biswas
You doubt what? I am following your instructions exactly. Trust me I have been unable to play on my phone for months now, it's very frustrating.

I have always logged in through Facebook, I used to see my Facebook photo in the top left corner just like the screenshot from my iPad. I am not sure what changed.

laurahabberfield · July 2019

@Sukanta_Biswas
I believe my Facebook access 'expired' at one point, that is the only thing I can think of that has changed. I restored the access when that occurred but is this why the phone can no longer sync? If this is the problem do you know what I could do to fix it? As you know I still have my progress when I log in through facebook on my desktop, or through the candy crush app on my iPad.
Thank you

Sukanta_Biswas · July 2019

@laurahabberfield
I understand now. Why are you having this problem 😜
I will back in 15 minutes, please wait 😊

Sukanta_Biswas · July 2019

@laurahabberfield
From your i-phone facebook app, follow the steps below.
Open facebook > Setting > Apps & Websites > Logged in with facebook > Edit > Candy crush saga > View > Save
Check and let me know 😊

laurahabberfield · July 2019

It did not work

I am still unable to actually log in directly, the only option for logging in is that link and because it remembers me I can not directly put my email/password in for Facebook. I tried restarting, uninstalling, etc again.

Sukanta_Biswas · July 2019

@laurahabberfield

Please contact customer care https://soporto.king.com/contact

They want your game ID, So see here's how you get your game ID https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Fill all the boxes with tropic & sub- tropic, and wait for the answer from the customer care.

Image: https://us.v-cdn.net/6030983/uploads/editor/lr/ed3jwegjoe52.png

laurahabberfield · July 2019

@Sukanta_Biswas
I tried that before, I have only gotten automatic robotic responses that keep telling me to post in the forum and ask the community for help. Ugh!! Do you know how to get help from an actual person? I have a case open. But as I said they never reply, I keep getting an automated response.
My user ID is 1334763312
Thank you for your help!!

Jelly_Jenny · August 2019

Hi @laurahabberfield

You should receive a reply to your latest email from the player support and they should get you back on track. Thanks for your patience!

thn873 · October 2019

Did you ever get this resolved? I am having a very similar issue. I got a new iphone and when logging in it asks me to connect to Facebook but the account it is connecting to is not mine. I have my current progress on FB and my iPad, but phone logs me in using an account that has my same first name but different last name and no profile picture. I have tried uninstalling, logging out, etc from Candy Crush, Facebook, everything... nothing seems to work and I am super frustrated

caz56 · March 2020

Having the same trouble ready to fling device did you resolve your problem

My levels are not syncing between my iPhone and iPad, both are connected to Facebook

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