Where did my profile picture go?

MamaB · August 2019

I was logged in with Facebook as usual but my picture is gone and replaced with a generic one. I filled the directions I found in the help area but the choices don’t come up for me to follow

bearwithme · August 2019

Hi @MamaB and welcome to our community. I have had that happen to me occasionally. It usually happens when the game temporarily doesn't sense an internet connection so it can't connect to Facebook to bring up your profile picture. Luckily it is usually a temporary problem and should fix itself. Try shutting down your platform (PC, Android or IOS) and then turning it on again and log back in to the game and see if your profile picture is back.

Sometimes there is a connectivity issue with Facebook. If turning your machine off and on doesn't work, try disconnecting your game from Facebook (if it doesn't think you have an internet connection - it won't let you disconnect), then delete the FB app. Then reinstall the FB app and reconnect your game to FB and hopefully that will solve your problem.

bearwithme · August 2019

Hi @MamaB and welcome to our community. I have had that happen to me occasionally. It usually happens when the game temporarily doesn't sense an internet connection so it can't connect to Facebook to bring up your profile picture. Luckily it is usually a temporary problem and should fix itself. Try shutting down your platform (PC, Android or IOS) and then turning it on again and log back in to the game and see if your profile picture is back.

Sometimes there is a connectivity issue with Facebook. If turning your machine off and on doesn't work, try disconnecting your game from Facebook (if it doesn't think you have an internet connection - it won't let you disconnect), then delete the FB app. Then reinstall the FB app and reconnect your game to FB and hopefully that will solve your problem.

MamaB · August 2019

Thank you it just did!

Sukanta_Biswas · August 2019

MamaB
Welcome, and thank you for becoming a member of the King Community! I will be very happy if I can help you.

There are a few common causes that can cause this problem, I'll tell you to do this step now.Log ot
Check app update > Log out game >Restart device > Open game & Log in.
After doing this let me know if the problem is not resolved.

If you have any questions at all, I’d love to hear from you.Simply reply back to this post, or send me a message.