Hi @Ghost17 and welcome to our adorable Community 😊 I am sorry this happened to you. Do you maybe have a screenshot of this situation? I will also have to ask you to give me your game ID. If you don't know where to find it, follow the link below.
My game ID should be Ghost17 or Jocelyn and my email is **edited due to privacy**@gmail.com. I don't know how to screenshot it because I play it on my laptop.
I won 2nd place in the space race on Sunday. I have kept trying to open it the silver chest over and over again but nothing would happen and the notification saying that I won and the "open" button would never go away. Everytime I pressed it, it would take me to the next screen but never any further to actually open the prize. I tried everyday, several times a day up until this morning where it all disappeared because a new event started. Ive been playing this game on my laptop, but either way all of it has disappeared now so I don't have the ability to take a picture of it. I just wanted my prize so I can keep progressing through the game, is there anything you can do?