Hi @mcrelisa
We would like to welcome you to the king community. Thank you so much for being willing to joining😊
You may need to do some troubleshooting checks for this problem. The steps are here.
If you have any questions at all, I’d love to hear from you.Simply reply back to this post, or send me a message.
Have a good day.
Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.