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Not connecting to FB.

khurooumar
khurooumar Posts: 5

Level 2
edited April 2020 in Support
Hello, since I updated the game a few days back, I am not able to connect back to Facebook, was on level 4836, now it is back to level 1. Please fix ASAP. Facebook email id Game ID 1145099920.

(EDITED by CM - Personal information) 
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Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    Hi @khurooumar
    Welcome, and thank you for becoming a member of the King Community! I will be very happy if I can help you.

    You are probably logged in to another Facebook on the device so the game is connected to the new Facebook.
    Let me know.
  • khurooumar
    khurooumar Posts: 5

    Level 2
    I already logged out of Facebook from both the devices, and now downloaded new version of Facebook as well as candy Crush, but unfortunately still having same issues, I can't login via Facebook and also can't find my levels, I am on level 1.
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    khurooumar said:
    I already logged out of Facebook from both the devices, and now downloaded new version of Facebook as well as candy Crush, but unfortunately still having same issues, I can't login via Facebook and also can't find my levels, I am on level 1.
    What device you're using for this game?
  • khurooumar
    khurooumar Posts: 5

    Level 2
    Android mobile, both facebook and candycrush are updated.
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    khurooumar said:
    Android mobile, both facebook and candycrush are updated.
    Please follow here 
    Remove Facebook account from your device
    1. Open your device's Settings app.
    2. Tap Accounts. If you don't see "Accounts," tap Users & accounts.
    3. Tap the account you want to remove Remove account. (facebook)
    Then uninstall facebook app > Log out game > Restart device > install Facebook app & Log in > Open game & do connect.
    Let me know..
  • khurooumar
    khurooumar Posts: 5

    Level 2
    I did all the steps, sorry, but it is showing loading... Since last half an hour..
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    khurooumar said:
    I did all the steps, sorry, but it is showing loading... Since last half an hour..
    Check your internet connection 😀
  • TLo
    TLo Posts: 6

    Level 2

    Was this ever resolved? Having the same problem :(

  • Lolomw
    Lolomw Posts: 7

    Level 2

    Hello I have exactly the same problem. How can I solve it? I tried every step here.

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    https://community.king.com/en/candy-crush-saga/discussion/comment/714306#Comment_714306

    This problem is due to weak internet.

Hey! Would you like to give us your opinion?

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