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Fantastic five not active?

Cherise
Cherise Posts: 2

Level 1
in Support
My Fantastic Five no longer seems to be active. For the last several days the “open” button is not clickable and the days countdown says 0:00 even though when I pass a level it shows I gained points.   

I did toggle the feature to turn it off and back on but didn’t see a change. 

Thanks,Cmorris

Best Answer

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    Answer ✓
    Hello @Cherise
    We would like to welcome you to the king community. Thank you so much for being willing to joining 🙏

    We detected some issues with the event and the problem was reported to the studio. Hopefully with the next update, the problem will be resolved 😊
    Still, you can show me a screenshot of the problem.

Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    Answer ✓
    Hello @Cherise
    We would like to welcome you to the king community. Thank you so much for being willing to joining 🙏

    We detected some issues with the event and the problem was reported to the studio. Hopefully with the next update, the problem will be resolved 😊
    Still, you can show me a screenshot of the problem.
  • Cherise
    Cherise Posts: 2

    Level 1
     Sunkata - Thanks for the quick reply. Attached is a screen shot. 

    Best,Cherise

  • Titounet
    Titounet Posts: 2

    Level 1
    bonjour
    même problème depuis 2 jours 

  • MyNameHere
    MyNameHere Posts: 3

    Level 1
    I am having the same issue. I did not change anything, yet it keeps notifying me that I am logging points, and the button is disabled just like on the screenshot posted previously by my peers
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    edited October 2019
    MyNameHere said:
    I am having the same issue. I did not change anything, yet it keeps notifying me that I am logging points, and the button is disabled just like on the screenshot posted previously by my peers
    We're very sorry for your problem, There is already a thread on this issue, so you will get updates on all the questions and answers there.
    Thank you🙏
  • Boom14
    Boom14 Posts: 1

    Level 1
    Please let us all know when the Fantastic Five is available again.  I have the same issue as the screen shots above. Please let us know.  Also when is an update due?


  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    Boom14 said:
    Please let us all know when the Fantastic Five is available again.  I have the same issue as the screen shots above. Please let us know.  Also when is an update due?


    Work is underway to resolve it. 😊
  • bozbus
    bozbus Posts: 1

    Level 1

    I am having the same issue with the Fantastic Five button as the others on this site. That is what brought me to this site. Has this been resolved? Am I missing any information to resolve it?

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    https://community.king.com/en/candy-crush-saga/discussion/comment/709122#Comment_709122

    Right now, I'm asking you to check the steps below.

    Check App Update > Log Out Game > Restart Device > Open Game & Log In.

    Please let me know.

  • teresamckinney0217
    teresamckinney0217 Posts: 2

    Level 1

    I have the same issues not showing on fantastic five

Hey! Would you like to give us your opinion?

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