Bug report

MykaellaMykaella Posts: 4 Newbie
In Candy Crush Saga on Facebook, most of the text displayed the game is now showing variable placeholders instead (e.g. {popup_game_start_game_mode_light_up}).  It started with the episode titles several weeks ago, but now it's happening almost anywhere there should be words, including the indication of how to win a level.  I've been playing long enough that it doesn't slow me down but it could certainly frustrate new players, and it reflects poorly on your developers.  Here is one of many screenshots I've taken showing various affected spots:

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  • Sukanta_BiswasSukanta_Biswas Posts: 19,278 Superstar
    Hi @Mykaella
    We would like to welcome you to the king community. Thank you so much for being willing to joining 😊

    According to your screenshot I can see you are playing the game on the Kingdom platform and Flash player may be causing your issue. So check you flash player here
    Let me know.

    Have you passed 1000 levels in Candy Crush Saga?
    Collect your badge from HERE.
    Find the wrong and chance to win some Gold bars.

  • MykaellaMykaella Posts: 4 Newbie
    What am I supposed to do there?  My Flash player is as up-to-date as it's going to get given my OS and browser (Firefox 52esr on WinXP) and my hardware doesn't support WebGL.  And don't even bother suggesting that I upgrade because that simply isn't an option.  Has King given up on backwards-compatibility?
  • MykaellaMykaella Posts: 4 Newbie
    edited October 2019
    I'm happy to report this was fixed sometime within the last day.  Unfortunately, it was at the expense of the Sugar Track.  The sugar drops are still available and accumulating, but there are no rewards for progressing through the various stages.
  • MykaellaMykaella Posts: 4 Newbie
    Please note my previous (edited) comment.  I suppose it was unwise to post something that needs attention as an edit of an existing comment.  >_<
  • DeryckDeryck Posts: 447 Level 4
    @Mykaella Although I don't play on Facebook, I can confirm the same issues were present on King.com where I play. Indeed, some things were fixed yesterday, but not everything. 

    For instance, some levels I've completed have no stars above them at all, and the target when I click on these levels says "et taret: 1 000 000" (it's all the same). It's not even English? ! In contrast, the levels that do show the stars I achieved for it display normally (the target score is of the #1 scorer). I'll post a screenshot after work.

    The most distressing change, as you noted, is now the sugar drop booster bar and boosters themselves have disappeared. The C for sugar drops still shows, I still collect them, and the 8-hour timer still hits once I get all 180 - but there's no display to indicate anything is collected. I would much rather King prioritize fixing/restoring the booster bar/boosters.
  • DeryckDeryck Posts: 447 Level 4

    Finally have some free time.

    Above, notice the absence of stars on some levels I've passed, while others have them. It apparently affects the winning display message too; episodes can only have a total of 45 stars, but it's saying I have 53 for Pinata Park. I believe I figured out the reason at least: the empty-stars levels are ones I achieved Sugar Stars on via the Win10 app. ..but I don't see why that should affect the stars on the King.com map. :/

    On this image, where it should say the target score, it instead says et taret: 1 000 000. That's the same for all levels with no stars above them on the map that should have stars.

    But good news @Mykaella: I notice boosters won from the Sugar Drop quest do get added after all, despite the graphic disappearing. Relogging into my King.com account refreshes the frozen boosters count so that the won boosters get added. Also, if I open my Win10 app, the boosters are counted there. To avoid confusion, King should still fix the disappearing graphic ASAP.

    @Jelly Jenny Just bringing these matters to your attention. Is the studio aware of them, and are they doing anything about it?

  • DeryckDeryck Posts: 447 Level 4
    oops, forgot how to tag @Jelly Jenny ; see above post.
  • Jelly_JennyJelly_Jenny Posts: 1,899 Community Manager
    edited October 2019
    Hi @Deryck

    Thanks for the heads up! I'll let the game team know about these graphical issues :+1:

    Regarding the missing stars: As King.com is running on this old platform it may cause some issues with syncing with your game that is running on the new platform and has newer features, like Sugar Stars. As king.com doesn't have sugar stars, they won't appear in the game at all. But the level is still passed so no need to worry about that. 

    Edit: @Deryck I checked the game at king.com and couldn't reproduce issues with the game target being an issue. Are you still having this problem? Thanks for letting me know :) 



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  • DeryckDeryck Posts: 447 Level 4
    @Jelly Jenny Awesome, thanks for passing it on.

    Yeah, the missing stars doesn't bother me much since the level still counts as passed. I just found it interesting how the newer platform's features affect the old platform display. Miscellaneous fun fact: I got all Sugar Stars in the early episode Wafer Wharf, and the King.com map shows all levels in that episode with no stars and the winning message saying I obtained 60 stars for that episode. lol

    The target issue is still present. I prob' didn't explain it well; it coincides with the missing stars. Basically the weird target is only present on levels that I obtained Sugar Stars for. Levels I didn't get Sugar Stars have a normal target message display though. Likewise, the most recent level I haven't yet passed has a normal target. Like the missing stars, this issue isn't really problematic. Just another example of how the newer platform's features affect the old platform display.

    The disappearing booster bar is the major thing. ;)
  • ScooterpieScooterpie Posts: 2,719 Legend
    edited November 2019
    I play the "old flash" online version at King.com because you are able to collect regular boosters. The missing graphics are causing me to lose interest in this version. This is probably a good thing since this version's days are numbered. Do not fret fellow players I am sure plenty of fun things are coming our way for CC! 


    The most important thing in science is not so much to obtain new facts as to discover new ways of thinking about them– Sir William Bragg



  • ati67ati67 Posts: 2 Newbie
    edited November 2019
    **EDIT: Unsupported Language** amıyorum farklı tarayıcaları denedim olumsuz
    Yorumunuzu yazın candy crush saga da siyah ekran var neredeyse 25 30gündür bilgisayarımdan oyunları oyna
  • Krarbashar87Krarbashar87 Posts: 24 Newbie
    edited November 2019
     **EDIT: Unsupported Language** حل ه السكر
  • Dahlia1973Dahlia1973 Posts: 2 Newbie
    hello there it's been a few days now that i'm not allowed to play my candy crush because of a black screen. the game is loading and then the black screen appears. Don't know what to do! please help! 
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