Why didn’t I receive my fantastic five reward after completing it?

Renee_Lovestrom · October 2019

i didn’t receive my reward. It was completed. It just went straight to a new fantastic five.

Sukanta_Biswas · October 2019

Hi @Renee_Lovestrom
Welcome, and thank you for becoming a member of the King Community! I will be very happy if I can help you.

In some cases the reward confirmation message is not forwarded, but the reward is credited to your account.So check out Booster Bank, you will surely get there. If not, let me know.😊

Lady_Boden · October 2019

The exact same happened to me except my fantastic 5 froze I didn’t receive rewards or I can’t continue on
txs

Renee_Lovestrom · October 2019

There is nothing in my booster box and it just happened again!

Sukanta_Biswas · October 2019

Hi @Renee_Lovestrom
We are very sorry for this problem. I urge @Jelly Jenny to check the problem.
Thank you.

Lady_Boden · October 2019

Hi Sukanta
can you come back to me on my problem if you have a chance txs Vivien

Sukanta_Biswas · October 2019

Lady_Boden said:

Hi Sukanta
can you come back to me on my problem if you have a chance txs Vivien

Of course, Our team will examine your problem tomorrow.😎

Jelly_Jenny · October 2019

Thanks @Sukanta_Biswas

Hi guys,

@Renee_Lovestrom you said the box was empty? Did you happen to catch a screenshot of that?

@Lady_Boden and you said the Fantastic 5 froze? At which point the game froze exactly?

Lady_Boden · October 2019

Hi jelly Jenny
i had just got the last points to complete challenge for the team & literally froze then I could not collect rewards at present still frozen yet it’s telling me I still receiving points!!! If you can help would appreciate it also have I lost my rewards 😟 txs a mill Vivien

Jelly_Jenny · October 2019

Lady_Boden said:

Hi jelly Jenny
i had just got the last points to complete challenge for the team & literally froze then I could not collect rewards at present still frozen yet it’s telling me I still receiving points!!! If you can help would appreciate it also have I lost my rewards 😟 txs a mill Vivien

Okay, thanks! I cannot retroactively fix that for you but hopefully it won't happen again. I recommend checking that you have the latest game version in case that's something that would be fixed recently.

I sent a little something your way as you didn't receive the previous rewards.

Lady_Boden · October 2019

Appreciate that thank you very much
sorry but how do I check or update the latest version txs again

Why didn’t I receive my fantastic five reward after completing it?

Answers

Categories