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Why didn’t I receive my fantastic five reward after completing it?

Renee_Lovestrom
Renee_Lovestrom Posts: 3

Level 1
in Support
i didn’t receive my reward. It was completed. It just went straight to a new fantastic five.
«1

Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Hi @Renee_Lovestrom
    Welcome, and thank you for becoming a member of the King Community! I will be very happy if I can help you.

    In some cases the reward confirmation message is not forwarded, but the reward is credited to your account.So check out Booster Bank, you will surely get there. If not, let me know.😊
  • Lady_Boden
    Lady_Boden Posts: 19

    Level 2
    The exact same happened to me except my fantastic 5 froze I didn’t receive rewards or I can’t continue on 
    txs
  • Renee_Lovestrom
    Renee_Lovestrom Posts: 3

    Level 1
    There is nothing in my booster box and it just happened again!
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Hi @Renee_Lovestrom
    We are very sorry for this problem. I urge @Jelly Jenny to check the problem. 
    Thank you.
  • Lady_Boden
    Lady_Boden Posts: 19

    Level 2
    Hi Sukanta 
    can you come back to me on my problem if you have a chance txs Vivien 
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Lady_Boden said:
    Hi Sukanta 
    can you come back to me on my problem if you have a chance txs Vivien 
    Of course, Our team will examine your problem tomorrow.😎
  • Jelly_Jenny
    Jelly_Jenny Posts: 1,889
    Thanks @Sukanta_Biswas

    Hi guys, 

    @Renee_Lovestrom you said the box was empty? Did you happen to catch a screenshot of that? 

    @Lady_Boden and you said the Fantastic 5 froze? At which point the game froze exactly? 


  • Lady_Boden
    Lady_Boden Posts: 19

    Level 2
    Hi jelly Jenny 
    i had just got the last points to complete challenge for the team & literally froze then I could not collect rewards at present still frozen yet it’s telling me I still receiving points!!! If you can help would appreciate it also have I lost my rewards 😟 txs a mill Vivien 
  • Jelly_Jenny
    Jelly_Jenny Posts: 1,889
    Lady_Boden said:
    Hi jelly Jenny 
    i had just got the last points to complete challenge for the team & literally froze then I could not collect rewards at present still frozen yet it’s telling me I still receiving points!!! If you can help would appreciate it also have I lost my rewards 😟 txs a mill Vivien 
    Okay, thanks! I cannot retroactively fix that for you but hopefully it won't happen again. I recommend checking that you have the latest game version in case that's something that would be fixed recently. 

    I sent a little something your way as you didn't receive the previous rewards. 
  • Lady_Boden
    Lady_Boden Posts: 19

    Level 2
    Appreciate that thank you very much 
    sorry but how do I check or update the latest version txs again 

Hey! Would you like to give us your opinion?

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