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Why is Candy Crush not loading?

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Gia
Gia Posts: 17 Level 2
in Support
Hi.  For a couple of weeks now, Candy Crush will not load or it takes over 5 minutes to load. I've actually walked away and sat down, then came back and the game was loaded.  Mainly, it just does not load.   I've attached an image showing what is on the screen.   I'm on my desktop, playing through Facebook, using Google Chrome.   

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Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Candy Moderator
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    Hi @Gia
    Welcome, and thank you for becoming a member of the King Community! I will be very happy if I can help you.

    I'll ask you to check some troubleshooting. If there is no solution then let me know.

    1. On your computer, open Chrome.
    2. At the top right, click More .
    3. Click More tools Clear browsing data.
    4. At the top, choose a time range. To delete everything, select All time.
    5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
    6. Click Clear data.


    Update Google Chrome:
    1. On your computer, open Chrome.
    2. At the top right, click More .
    3. Click Update Google Chrome. Important: If you don't see this button, you're on the latest version.
    4. Click Relaunch.


    If you're still not done, follow the step below..
    Reset the Google Chrome Web Browser to Default Settings
    1. Click the menu icon next to the address bar.
    2. Select Settings from the drop-down menu.
    3. Scroll to the bottom of the Settings page and click the Advanced link.
    4. Scroll to the bottom of the expanded page and click the Reset button.
    5. Click the Reset button in the pop-up window.


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  • Gia
    Gia Posts: 17 Level 2
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    Hi.  I have already done these steps.  I had read on another post about this.   It did not work.   I delete my cache, history, etc. on a weekly basis, use anti-spyware removal, disk clean-up, etc. weekly, also.  
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  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Candy Moderator
    edited October 2019
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    Gia said:
    Hi.  I have already done these steps.  I had read on another post about this.   It did not work.   I delete my cache, history, etc. on a weekly basis, use anti-spyware removal, disk clean-up, etc. weekly, also.  
    Then check your internet source, because slow internet is the main cause of this problem.😎
    Read here for more https://community.king.com/en/blog/discussion/247354/is-your-game-crashing-on-pc-facebook
    Flag · Helpful Sweet Love Haha
  • alicescully
    alicescully Posts: 1 Newbie
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    I have tried  all of theses steps and game won't load.
    Flag · Helpful Sweet Love Haha

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