Games won’t connect to internet

alyssasue381 said:

I have ensured our internet is working, restarted my phone (iPhone X), ensured I have enough space, and deleted/reinstalled to no avail.  Please help!

@alyssasue381

Hi there! Welcome to the Community!

How are you connected to the Internet? Is your modem connected directly at the back of your computer via Ethernet Cable? Or is your Modem connected by an Ethernet Cable to a Router that is connected at the back of the Computer by a second Ethernet Cable which provides Wireless Connections or WiFi to the other devices at your home?

I want you to test your Internet. Have you heard of the Speed Test? Do you know the Speed in Megabytes you are paying your Internet Provider monthly for Internet Access? You will have to write that down so you know if you are getting the Speed that you are supposed to be getting in your house. The reason I ask is so you can compare  what you are supposed to be getting versus the result of the test. Here is the link to the Speedtest by Ookla: .https://www.speedtest.net. It has a the word GO inside a circle in the middle. All you need to do is click on it and write down the Ping (MS), Download (MBPS)  and Upload (MBPS) Results. Please let me know the results. Below is the ScreenShot of how it looks like.

                                  

Please let me know!

Thanks!

MissQ said:

I am having the same issue!!!!!!!
Try all the signs and still can connect to my games.
This only happening with King games.

@MissQ

Hi there! Welcome to the Community!

Sometimes the problem is with the WiFi Signal. Some games require more signal than the others. In my house, I have to go in the Router's configuration to give my son more signal on his Game Console.

Please follow my instructions above and let me know the Speed Test Results!

Thanks!

I ran the speed test. MS is 12. Download is 2.95 and upload is 18.3.  I’ve never had this issue before this week. 

I am having the same issue.  Tried all the suggested repairs. No luck. Have taken screenshots of progress but King won't respond on how to keep my progress if I uninstall and try to reinstall. All apps are up to date! Ready to get rid of King completely. 

Same here.  Game WILL NOT connect using cellular data.  Will only connect using WiFi and I don’t have WiFi at home so I can’t play at home.  This has only started this past week or so.   Every other app works fine on cell data.  Settings in the iPhone are set to where it can use data but it won’t.