Fantastic 5 team page greyed out (REPORTED TO THE GAME STUDIO)

DonnaMarie_ · October 2019

I get points notifications as I earn them, but can't open Fantastic 5 team page with totals. Is there a way to fix?

Jelly_Jenny · October 2019

Hi everyone

We have notified the game studio of a possible issue with Fantastic Five.

One thing to notice: If your Fantastic Five is greyed out, it still should work if you play on and collect points. So I encourage you to keep on playing and checking if your leaderboard comes up updated then.

Apologies for the hassle!

Tonia75 · October 2019

I've noticed that after the time was up on the fantastic five, it has been stuck. No fresh competition for some days but I get points when I log in. Why?

jderocha · October 2019

That happened with me too, until the points hit the top and then I didn't get the reward and now it won't reset either.

Tonia75 · October 2019

Did you resolve it?

jderocha · October 2019

Unfortunately, no. It still hasn't reset......how about yours?

Tonia75 · October 2019

No reset, I've decided to upgrade, I think that should solve it.

Gabriella18 · October 2019

Mine has not reset for almost a week!

rhondansmore · October 2019

I have had the same result as Tonia75.

jderocha · October 2019

Tried that too, but it didn't work....

marie_leony · October 2019

Hi @DonnaMarie_ and welcome to community! I think that option called Fantastic Five has disappeared or something!

Have a good week and happy crushing!

bb1 · October 2019

my fantastic five does not work. Please help.

DonnaMarie_ · October 2019

It still shows on my page & I still get notifications of points, just can't open.

MarciaR · October 2019

My Fantastic Five isn't working... It's greyed out. How do I fix?

Sukanta_Biswas · October 2019

Hi @bb1 @MarciaR
We would like to welcome you to the king community. Thank you so much for being willing to joining 🤗

Right now, I'm asking you to check the steps below. Check App Update > Log Out Game > Restart Device > Open Game & Log In and Let me know.

MarciaR · October 2019

Sukanta_Biswas said:

Hi @bb1 @MarciaR
We would like to welcome you to the king community. Thank you so much for being willing to joining 🤗

Right now, I'm asking you to check the steps below. Check App Update > Log Out Game > Restart Device > Open Game & Log In and Let me know.

MarciaR · October 2019

where is 'check app update' located?

Fantastic 5 team page greyed out (REPORTED TO THE GAME STUDIO)

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