Fantastic 5 team page greyed out (REPORTED TO THE GAME STUDIO)

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Answers

  • Sukanta_BiswasSukanta_Biswas Posts: 19,278 Superstar
    MarciaR said:
    where is 'check app update' located?
    Check your Game app update
    Check to update the game app at least 1 time a week. App developers are giving their best to deliver a great experience to the users, which is why they are constantly working on improvements. If users complain about the issue, including freezing and crashing, developers will fix it with an update. 
    To update apps individually or in bulk using the Google Play Store app on your mobile device:
    Open the Google Play Store app Google Play.
    Tap Menu Menu and then My apps & games.
    Games with an update available are labeled "Update." You can also search for a specific game.
    Tap Update.


    Direct link here.

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  • Hey! Would you like to give us your opinion?

  • MarciaRMarciaR Posts: 5 Newbie
    My auto update is engaged, so I should automatically receive the updates, correct?  Could there be another reason my Fantastic Five isn't allowing me to proceed?
  • Sukanta_BiswasSukanta_Biswas Posts: 19,278 Superstar
    MarciaR said:
    My auto update is engaged, so I should automatically receive the updates, correct?  Could there be another reason my Fantastic Five isn't allowing me to proceed?
    Will you show me a screenshot of your problem?

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  • MarciaRMarciaR Posts: 5 Newbie
    I play on my phone, so I'm not sure how to send in this forum.  It's the Fantastic Five...it's greyed out and for days and days it shows 0 days, 0 minutes, 0 seconds, but is never active.
  • mrmike731mrmike731 Posts: 10 Level 2
    edited October 2019
    Mine has not reset since the last time it ended even though I am still collecting points for completing things and logging on. I play on a PC on Facebook.
  • TheresiaTheresia Posts: 5 Level 2
    Mine hasn't worked for 2 weeks. It does show that I've won points after completing episodes but like the other posts, the icon is grayed out and you can't redeem anything. I've updated and everything, still nothing. Help please. 
  • Elsie56Elsie56 Posts: 1 Newbie
     heb het zelfde probleem. Heb ook al van alles geprobeerd. 
  • pangpangpangpang Posts: 1 Newbie
    กดรับรางวัลแล้วแต่ใช้ไม่ได้ค่ะ
  • mrmike731mrmike731 Posts: 10 Level 2
    edited October 2019
    I kinda miss it because I actually had 4 other fairly active players on my team and we would hit the benchmarks pretty often. The one on one partner thing was more hit and miss. Sometimes I would do better then the other person would be the one getting more points. Please help all of us get this back as part of our gameplay. 
  • wafercookieflipperswafercookieflippers Posts: 4,638 Legend
    Mine is doing the same thing, I have done all the trouble-shooting suggested. The last two rounds my counter has not reset from 0:00:00. I can't redeem but I am still collecting points. Same old team members who were not active but I was usually able to get a lollipop on my own. I would rather it just go away if it isn't going to work. 
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  • TeenyKnitsTeenyKnits Posts: 5 Level 2
    I was having the same problem as the players above where the counter reset to 0:00:00 but the Fantastic Five was greyed out.  I went to settings and switched it off, logged out, logged back in, and now it's completely gone in the settings and there is no option to even turn it back on.  Is this feature gone?
  • ernstblnernstbln Posts: 208 Level 3
    mine stopped working this past week but I don't miss it as the best I can get is one hammer
  • bb1bb1 Posts: 9 Level 2
    I have my update aways on so I have the actual version but it still doesn't work. It is grey and it shows 0.00 time left. a
    Also the quests have disappeared for several months like candy collector for 200 candies.
  • Sukanta_BiswasSukanta_Biswas Posts: 19,278 Superstar
    Hi everyone 😉

    I noticed your problems and of course I will tell our team about the problem tomorrow.
    We will find out the cause of this problem, let you know.
    Thanks for your patience🙏

    Have you passed 1000 levels in Candy Crush Saga?
    Collect your badge from HERE.
    Find the wrong and chance to win some Gold bars.

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