Fantastic 5 team page greyed out (REPORTED TO THE GAME STUDIO)

1246

Answers

  • Amanda_KrynauwAmanda_Krynauw Posts: 0 Newbie
    Please advise us when it will be fixed?


  • Hey! Would you like to give us your opinion?

  • PummyRajPummyRaj Posts: 12,799 Superstar
    Hello @Amanda_Krynauw Hearty Welcome to the Candy Crush section of our friendly King Community :) 

    Can you please explain a bit more about the issue you are facing with the "Fantastic Five" feature?

    ** IF you tap on "Type your Comment" box located below, you will be able to post back :+1: 

    Talk to you soon!  Have a great rest of the day/evening!

    Signature - Superstar new 2020 FHS exp FINALpng
  • merwitchmerwitch Posts: 4 Newbie
    My fanatic give us no longer working, shows I have earned points, but it does add them, I have no team and my clock that counts day the days is stuck at zero
  • OraliaOralia Posts: 0 Newbie
    I am on Level 1358 and when I win a game it says I got points but can't open Fantastic Five . Why am I unable to open it and play the game?
  • DoreenChungDoreenChung Posts: 0 Newbie
    As title.plz help !😣😣😣😫😫😫
  • Sukanta_BiswasSukanta_Biswas Posts: 19,278 Superstar
    Hi @DoreenChung
    We would like to welcome you to the king community. Thank you so much for being willing to joining 🤗

    We're very sorry for your problem, There is already a thread on this issue, so you will get updates on all the questions and answers there.
    This time I am closing this post. Thank you🙏

    Have you passed 1000 levels in Candy Crush Saga?
    Collect your badge from HERE.
    Find the wrong and chance to win some Gold bars.

  • Sukanta_BiswasSukanta_Biswas Posts: 19,278 Superstar
    Hi @Oralia
    We would like to welcome you to the king community. Thank you so much for being willing to joining 🤗

    We're very sorry for your problem, There is already a thread on this issue, so you will get updates on all the questions and answers there.
    This time I am closing this post. Thank you🙏

    Have you passed 1000 levels in Candy Crush Saga?
    Collect your badge from HERE.
    Find the wrong and chance to win some Gold bars.

  • kldominokldomino Posts: 2 Newbie
    I am having the same issue.  Each level I win or when i log on, points show in the banner along the top. However, for the last week or so, my team badge along the the right side is grayed out and stuck at 0 days.
  • Jelly_JennyJelly_Jenny Posts: 1,899 Community Manager
    edited October 2019
    Hi @Tonia75 @jderocha @Gabriella18 @rhondansmore @kldomino :waving:

    Fantastic Five is experiencing some trouble which make it look like your challenge is not running. However like it's been mentioned, the points are still counting so you can keep on playing and gathering points for your team. 

    The game studio has been notified of this and hopefully it will be fixed really soon :) 

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  • Patti-3Patti-3 Posts: 44 Level 2
    Hi everyone :waving:  

    We have notified the game studio of a possible issue with Fantastic Five.

    One thing to notice: If your Fantastic Five is greyed out, it still should work if you play on and collect points. So I encourage you to keep on playing and checking if your leaderboard comes up updated then. 

    Apologies for the hassle!
    Hi Jenny, 
    Mine still isn't working either.
    My frustration lies in that the designers of these games don't replace the temp defective part of the app with something that ppl love to play, like dynamic duo. 
    I don't know about anyone else, but crave brain competitions. Candy Crush is my most favorite game, and having that extra bit of competition relaxes me. It also creates an invisible friendship with the other person/s on the other end of the competition. It's fun to yell at a game! LOL

    Something to think about ...
  • MyNameHereMyNameHere Posts: 3 Newbie
    Same issue! And the forum curator just redirected me here. Disappointed to see no solution in place, or at least an explanation to what is going on.
  • Jim_PiereJim_Piere Posts: 27 Level 2
    How do you update this app ???  when I go to app store, just says uninstall or install, no update.  There is no update in the app.

    I wrote about this over a month ago 
  • seasongseasong Posts: 103 Level 3
    edited October 2019
    Hello
    My F5 is greyed out too... no score when I’m playing new levels and always stuck after updating 
    It was a great contest but as many other events it disappeared, taking off the fun of the game
    Where are super candy crush, blue ribbon, three stars challenge, sugar drops with normal boosters, dynamic duo...???
    And now my build-a-bot is gone, replaced by Halloween hats
    I’m not playing anymore new levels since weeks
    I never bought anything and will never spend money for a game
    Excuse my English, kiss from France 
  • Glenda-4Glenda-4 Posts: 2 Newbie
    my fantastic five is grayed out for at least 3 weeks.  The timer has been at 0.  I  have not won anything  so I know my points are not counting.  When will it get fixed.  Just passed 7600
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