Hi @KiwiNl and welcome to our adorable Community 😊 I am sorry this has happened to you. You should never lose your gold bars unless you purchased something. Can you please tell me more details so I can try to help you? How did it happen?
Hi again @KiwiNl I will need some additional info in order to help you. Do you mean Gold Bars from an 'Episode Race'? Does it happen every time you open the game? Do you remember the date when it happened? I also need to know which device you are using to play this game. Thank you.
Good morning. To be honest, I don't know when i earn the golden bars but it might be indeed after a race. The last time it happened I had 7 goldbars and the date I lost it was, if I am not mistaken, on 20 October. I am using my asus android handphone. I lose them when I open the game after a few days (but I never log out, just close it).
Not sure if this is sufficient information. Pls let me know. Thanks!
Good morning 🤗 @KiwiNl Sometimes it happens that the servers can be slowed down and the gold bars reappear later. Also the players can purchase the gold bars by accident and forget about it.
Fill in all the blank spaces and make sure that you are choosing the correct topic (Problems with my game) and subtopic (Missing items). Once you fill it in, you will receive an automated email message. You need to reply to that message and explain your issue in order for the team to reach you. If you don't reply, they won't reach you at all. They will also ask for your game ID so hold on to it.
Thank you for your understanding. Have a wonderful day 😊
Hi @KiwiNI, welcome to our community.
I would like to take a moment to offer you a message for all newbies to
learn more about our community which you can find here.
We always run contests so be sure to do them for a chance to win gold bars.