Never received gold bars from event

ajhess91 said:

I recently completed an event that required me to complete 25 levels by the following day at midnight. Unfortunately I didn’t receive the gold bars. Was wondering if anyone else experienced this and what I should do to resolve the issue.

Hi @jennifercweaver I am not authorized to look in to your account.  I can if offer you any links right now because I am not on my computer.  What to  have to do is click on the contact us on your phone by clicking on the settings question mark.  If you cannot locate it I will tag @firebombmarkus and he might be able to help you complete this.  I won’t be back on my computer for a couple of days.

Hi @jennifercweaver and welcome to our adorable Community 😊 If I understood well, you have already contacted the Support Team by filling out the form and got an automated email message. You need to reply to that message and explain your issue in order for the team to reach you again. If you don't reply to it, they won't reach you at all. I hope this helps. Have a wonderful day 🤗

I emailed, as directed, then replied to their email, and my gold arrived.