Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact. They should be able to see what is happening with your original account.
2. Another possible work around would be to connect your game to Facebook on your old device and play a level so Facebook now has a record of what level you are currently playing at. Then go to your new account and connect to Facebook through that account and see if you your game now shows the correct level you were playing at.
Good luck and please let me know if it works or if you have any further difficulties. Thank you. 😊🐨