My game is not being connected for a while

chanchal72 · November 2019

Please help me.
Thanks (chanchal)

Sukanta_Biswas · November 2019

Hi @chanchal72
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗

We're very sorry for your problem. I will need some more information to answer you so please help me with the correct informations.

What device are you using for the game?

What your Game app version?

Show me a screenshot of the problem.

Let me know, I'll ask you to do some troubleshooting checks.

Sukanta_Biswas · November 2019

chanchal72 said:

hi sukanta thanks for prompt reply. my internet is right but the game says no internet.

We're sorry for your problem. In fact, if you change your Facebook or Kingdom password without logging out the game, the game app will be corrupted. If you find the image below while connecting game to the server, you can be sure that your game app has been corrupted.

Image: https://us.v-cdn.net/6030983/uploads/editor/t4/tstu7pjj6qai.png

In that case, you must uninstall and reinstall the game app.There is no other way.😭 You will lose all the stored boosters to do this, but will regain your gold bars and game progress.
Let me know.

Sukanta_Biswas · November 2019

chanchal72 said:

sukanta at least you got it right. but i didn't want to play the game from the beginning.

If you connect the game to Facebook, you will get levels back.😊

chanchal72 · November 2019

sukanta thank you very much, i am starting to play game. i succeeded.

Sukanta_Biswas · November 2019

Hi @chanchal72
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗

We're very sorry for your problem. I will need some more information to answer you so please help me with the correct informations.

What device are you using for the game?

What your Game app version?

Show me a screenshot of the problem.

Let me know, I'll ask you to do some troubleshooting checks.

chanchal72 · November 2019

hi sukanta thanks for prompt reply. my internet is right but the game says no internet.

Sukanta_Biswas · November 2019

chanchal72 said:

hi sukanta thanks for prompt reply. my internet is right but the game says no internet.

We're sorry for your problem. In fact, if you change your Facebook or Kingdom password without logging out the game, the game app will be corrupted. If you find the image below while connecting game to the server, you can be sure that your game app has been corrupted.

In that case, you must uninstall and reinstall the game app.There is no other way.😭 You will lose all the stored boosters to do this, but will regain your gold bars and game progress.
Let me know.

chanchal72 · November 2019

sukanta at least you got it right. but i didn't want to play the game from the beginning.

Sukanta_Biswas · November 2019

chanchal72 said:

sukanta at least you got it right. but i didn't want to play the game from the beginning.

If you connect the game to Facebook, you will get levels back.😊

chanchal72 · November 2019

sukanta thank you very much, i am starting to play game. i succeeded.

Sukanta_Biswas · November 2019

chanchal72 said:

sukanta thank you very much, i am starting to play game. i succeeded.

Thank you for your kind feedback about my answer and I am glad you are enjoying the community.
Feel free to contact us again if you have any troubles or questions.
Have a good day.🤗

My game is not being connected for a while

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