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My game is not being connected for a while

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chanchal72
chanchal72 Posts: 4 Newbie
in Support
Please help me.
Thanks (chanchal)
Flag · Helpful 1Sweet Love Haha

Best Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Candy Moderator
    Answer βœ“
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    Hi @chanchal72
    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.πŸ€—

    We're very sorry for your problem. I will need some more information to answer you so please help me with the correct informations.
    What device are you using for the game?
    What your Game app version?
    Show me a screenshot of the problem.
    Let me know, I'll ask you to do some troubleshooting checks.
    Flag · Helpful Sweet Love Haha
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Candy Moderator
    Answer βœ“
    Options
    chanchal72 said:
    hi sukanta thanks for prompt reply. my internet is right but the game says no internet.
    We're sorry for your problem.Β In fact, if you change your Facebook or Kingdom password without logging out the game, the game app will be corrupted.Β If you find the image below while connecting game to the server, you can be sure that your game app has been corrupted.


    In that case, you must uninstall and reinstall the game app.There is no other way.😭 You will lose all the stored boosters to do this, but will regain your gold bars and game progress.
    Let me know.
    Flag · Helpful Sweet Love Haha
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Candy Moderator
    Answer βœ“
    Options
    chanchal72 said:
    sukanta at least you got it right. but i didn't want to play the game from the beginning.
    If you connect the game to Facebook, you will get levels back.😊
    Flag · Helpful Sweet Love Haha
  • chanchal72
    chanchal72 Posts: 4 Newbie
    Answer βœ“
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    sukanta thank you very much, i am starting to play game. i succeeded.
    Flag · Helpful Sweet Love Haha

Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Candy Moderator
    Answer βœ“
    Options
    Hi @chanchal72
    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.πŸ€—

    We're very sorry for your problem. I will need some more information to answer you so please help me with the correct informations.
    What device are you using for the game?
    What your Game app version?
    Show me a screenshot of the problem.
    Let me know, I'll ask you to do some troubleshooting checks.
    Flag · Helpful Sweet Love Haha
  • chanchal72
    chanchal72 Posts: 4 Newbie
    Options
    hi sukanta thanks for prompt reply. my internet is right but the game says no internet.
    Flag · Helpful 1Sweet Love Haha
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Candy Moderator
    Answer βœ“
    Options
    chanchal72 said:
    hi sukanta thanks for prompt reply. my internet is right but the game says no internet.
    We're sorry for your problem.Β In fact, if you change your Facebook or Kingdom password without logging out the game, the game app will be corrupted.Β If you find the image below while connecting game to the server, you can be sure that your game app has been corrupted.


    In that case, you must uninstall and reinstall the game app.There is no other way.😭 You will lose all the stored boosters to do this, but will regain your gold bars and game progress.
    Let me know.
    Flag · Helpful Sweet Love Haha
  • chanchal72
    chanchal72 Posts: 4 Newbie
    Options
    sukanta at least you got it right. but i didn't want to play the game from the beginning.
    Flag · Helpful 1Sweet Love Haha
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Candy Moderator
    Answer βœ“
    Options
    chanchal72 said:
    sukanta at least you got it right. but i didn't want to play the game from the beginning.
    If you connect the game to Facebook, you will get levels back.😊
    Flag · Helpful Sweet Love Haha
  • chanchal72
    chanchal72 Posts: 4 Newbie
    Answer βœ“
    Options
    sukanta thank you very much, i am starting to play game. i succeeded.
    Flag · Helpful Sweet Love Haha
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Candy Moderator
    Options
    chanchal72 said:
    sukanta thank you very much, i am starting to play game. i succeeded.
    Thank you for your kind feedback about my answer and I am glad you are enjoying the community.
    Feel free to contact us again if you have any troubles or questions.
    Have a good day.πŸ€—
    Flag · 1Helpful Sweet Love Haha

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