MISSING ALL GOLD BARS AFTER CONNECT ACCOUNT TO FACEBOOK

SWANTON · October 2019

Hi

I just connected to Facebook for the first time to save the progress. The problem is ALL of my gold bars disappeared. I can't remember the exactly number of them, I thought I have about 250-300. What can I do to get all of them back?

I have been trying to send the message to the support team but i can't get past the "something went wrong when sending your form. Please try to resend it" I try to resend it over and over but it still cannot send.

Pounawea · November 2019

Dear @SWANTON ,

Our amazing superstar @Sukanta_Biswas informed me about your issues. Then, I sent the information to the team and I'm glad I can inform you that your issue has been solved.

You have been transfer the Gold Bars to your new game! Next time to log in to your game, you will find them there. 🙂

Have a delicious day and keep crushing!

SWANTON · November 2019

@Pounawea @Sukanta_Biswas Thank you so much to both of you I'm so glad i got them back I really appreciate your help. Have a good one

Sukanta_Biswas · October 2019

Hi @SWANTON
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗

Your Goldbars are always protected, so they cannot be lost if you do not use them. However, there may be a problem if your game is not fully connected to the server.
Right now, I'm asking you to check the steps below. Check App Update > Log Out Game > Restart Device > Open Game & Log In. Let me know.

SWANTON · October 2019

Thank you for your kindness response @Sukanta_Biswas

I follow your step above but my gold bars still zero

What should I do then? All of them are missing after i connect my account to Facebook. I did not even use them.

SWANTON · October 2019

My User ID is 1270621671. In case you need to check what went wrong @Sukanta_Biswas ^_^

SWANTON · November 2019

@Jelly_Jenny Can you help? PLEASE

eno_nh · November 2019

Sukanta_Biswas · November 2019

SWANTON said:

My User ID is 1270621671. In case you need to check what went wrong @Sukanta_Biswas ^_^

You will be given the correct information next Monday. 😉

SWANTON · November 2019

Hi @Sukanta_Biswas I hope you are doing well. Is there any updated?

Sukanta_Biswas · November 2019

SWANTON said:

Hi @Sukanta_Biswas I hope you are doing well. Is there any updated?

Hi @SWANTON
I point your problem to our CM. He is examining your problem.🤗 please wait a bit 🙏

SWANTON · November 2019

Hi @Sukanta_Biswas I hope you are doing well. It's been 5 days so is there any updated?

SWANTON · November 2019

HEY @Sukanta_Biswas ONE WEEK LATER BUT YOU GIVE ME ZERO WORD
I STILL WAITING FOR YOUR UPDATED

AGAIN. I LOST ALL OF MY GOLD BARS ABOUT 200 SOMETHING AFTER I CONNECT TO FACEBOOK I JUST NEED TO KNOW THAT THERE IS ANY CHANCE TO GET THEM BACK I LOSE THEM SINCE OCTOBER, 31 TODAY IS NOVEMBER, 18. ITS BEEN 18 DAYS DONT YOU THINK IT TAKE TOO LONG TO GIVE ME ANY UPDATED?

MISSING ALL GOLD BARS AFTER CONNECT ACCOUNT TO FACEBOOK

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