Hi @SWANTON
I missed your post, I apologize for that.😭
We can contact you within the next 48 hours.
Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
MISSING ALL GOLD BARS AFTER CONNECT ACCOUNT TO FACEBOOK
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Thank you. Looking forward to hearing from you. Have a good day! @su@Sukanta_BiswasSukanta_Biswas said: -
Dear @SWANTON ,
Our amazing superstar @Sukanta_Biswas informed me about your issues. Then, I sent the information to the team and I'm glad I can inform you that your issue has been solved.
You have been transfer the Gold Bars to your new game! Next time to log in to your game, you will find them there. 🙂
Have a delicious day and keep crushing!
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Hi @kryzhia . Welcome to our Community 🙎♀️
orry to hear that you have not received the items that were purchased!! This King Community does not deal with the Purchase issues as the query includes your personal details!
Check this useful page where you can see how to request a refund depending on the device you play on.
If you play on mobile and want to contact Player Support, the best way then is to email directly from the game.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email. When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
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@chun0515 Hi and welcome. Apologies be we do not deal with purchases or gold bar issues in the community .
If you play on mobile, then please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
Hope this helps
