Hi @aberwick
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗
This may be an issue if your game is not fully connected to Facebook. Right now, I'm asking you to check the steps below. Check App Update > Log Out Game > Restart Device > Open Game & Log In.
If you still have the same problem after completing this process, I would ask you to do some troubleshooting checks.
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