Why can’t I log into king acc on candy crush?

terez1 · November 2019

Hi I can’t log into my king account on candy crush but I can on all my other king games. It keeps asking for my password and I put it in and it says there is an error. I tried to log out of it but it keeps telling me there is no internet connection which is not right I have full connection. I sent a ticket to customer care and I haven’t received a email back the ticket number is 8810698. Plz help as this has been going on for a couple of days and I can’t play the game properly. Thanks terese

Sukanta_Biswas · November 2019

Hi @terez1
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗

We're sorry for your problem. In fact, if you change your Facebook or Kingdom password without logging out the game, the game app will be corrupted. If you find the image below while connecting game to the server, you can be sure that your game app has been corrupted.

Image: https://us.v-cdn.net/6030983/uploads/editor/t4/tstu7pjj6qai.png

In that case, you must uninstall and reinstall the game app.There is no other way.😭 You will lose all the stored boosters to do this, but will regain your gold bars and game progress.
Let me know.

mel21 · August 2021

Problems logging in on King.com At least 30 mins game still loading. Logging in to the community straight away

Freddy_ · August 2021

@mel21

Hi and welcome, Think there maybe an issue with king.com at moment as no games are playing currently showing games for android on main screen and saying install. then takes you to google play store.

@kiara_wael. this may need reporting as cannot play any game on king.com at moment. tried 3 different browsers all the same result

mel21 · August 2021

Tried loading 3 games still waiting to load after 30 minutes. Loading to the community straight away

Freddy_ · August 2021

@mel21 Hi

Have asked @kiara_wael to report as its for all games on king.com/games.

The community and games sites are two seperate areas

mel21 · August 2021

Thats what I see with King .com is if you report a problem to them they send you back to the community. To me king .com should sort it out and not send players back to the community. It is their problem not the communities

mel21 · August 2021

Problems now sorted

Freddy_ · August 2021

@mel21 Hi Again

glad your problem is resolved and yes some things always get sent back to the community, but the CM here have the ability to report the issues directly