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Any bugs reported from Nov. 8th update?

mbarney2283
mbarney2283 Posts: 2 Newbie
in Support
Updated, and now I can not open the app.  I don’t want to lose the level I was on. I believe I was on level 1783
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Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Candy Moderator
    edited November 2019
    Hi @mbarney2283
    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗

    We're very sorry for your problem. I will need some more information to answer you so please help me with the correct informations.
    What device you're using for the game?
    Did you connect the game to Facebook or the Kingdom?
    Let me know, I'll ask you to do some troubleshooting checks.
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  • mbarney2283
    mbarney2283 Posts: 2 Newbie
    Using an iPhone X.  I don’t have Facebook, I believe I’m logged in through apples Game Center. Not sure about kingdom 
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  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Candy Moderator
    mbarney2283 said:
    Using an iPhone X.  I don’t have Facebook, I believe I’m logged in through apples Game Center. Not sure about kingdom 
    Hi @mbarney2283
    According to your statement, your game was not saved. Because saving the game progress requires a Facebook or Kingdom account.
    However, our support team will take you to that level but you will need to sync the game by creating a Facebook or Kingdom ID for the game. When the process is complete Contact Us at Player Support.
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