Lost bars

Gamenut28 · December 2019

i bought 50 bars in Black Friday sale with 2 hour boosters. I had 52 bars in my account. Used 24. For 10 lives. When I tried using the next 12 bars 2-3 times an error message saying my purchase failed came each time. I then realised my 24 bars were gone without me using them and I had been left with 4. Not cool.. at all. Contacted King. No response. Just fed up now.

AllexoS · December 2019

Not have a chance to buy in my country we not an options to get in dollars $$$$$$$$$$$$$$$ in my country we know the dollars by name we don't have sooooo heavy

Sukanta_Biswas · December 2019

Hi @AllexoS
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗

We're sorry for your problem, Don't be discouraged, we can certainly give you accurate information.
We need your game ID to check your problem.
To find out how you can get your game ID, see here.

Gamenut28 · December 2019

It is the same as my screen name here Gamenut28. Thank you

Sukanta_Biswas · December 2019

Gamenut28 said:

It is the same as my screen name here Gamenut28. Thank you

Game ID is digital number.😉

Image: https://us.v-cdn.net/6030983/uploads/editor/ae/bzvh4fubxilz.jpg

AllexoS · December 2019

@Sukanta_Biswas yes i getting my candy crash saga ID

Thank you for your advice me and waiting for the future to help me

Sukanta_Biswas · December 2019

AllexoS said:

@Sukanta_Biswas yes i getting my candy crash saga ID
Thank you for your advice me and waiting for the future to help me

Of course 😉

Gamenut28 · December 2019

@Sukanta_Biswas my account user id is 3973988497. Thank you

Sukanta_Biswas · December 2019

Hi @Gamenut28
It may take up to 72 hours for us to check your account. We will contact you with the correct information.
Have a good day😉

Gamenut28 · December 2019

Hi sukanta_biswas

Still no update. It’s more than 72 hours. Pls let me know. Thank you

Sukanta_Biswas · December 2019

Gamenut28 said:

Hi sukanta_biswas

Still no update. It’s more than 72 hours. Pls let me know. Thank you

I'm very sorry that we cannot provide you with accurate information for some temporary issues.
However, you can find a solution to your problem by contacting Player Support here.

Lost bars

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