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New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
Unable to sync between 2 devices
immaculate1606
Posts: 2
Level 1
in Support
Team,
I have been using this game for close to 2-3 years. Now I have bought a new phone but I am unable to sync between 2 devices. The level in the new device is not updated. I tried all the advice mentioned in the portal but unable to resolve the issue. Request you to kindly assist me with the issue.
I have been using this game for close to 2-3 years. Now I have bought a new phone but I am unable to sync between 2 devices. The level in the new device is not updated. I tried all the advice mentioned in the portal but unable to resolve the issue. Request you to kindly assist me with the issue.
0
Answers
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I want to transfer my Candy crush to my new phone0
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Hi @immaculate1606 @sadiebella and welcome to our adorable Community 😊 Is your game connected to a Facebook or a King account? You can sync your progres between these accounts, just follow the instructions on the link below.
https://community.king.com/en/blog/discussion/248899/create-a-king-com-account-and-sync-it-with-your-facebook-game-instructions-for-pc#latest
I hope this will help you. Let me know if you need assistance. Have a wonderful day 🤗0 -
Hello firebombmarkus,
Thanks for your suggestions. But still unable to sync between devices0 -
@immaculate1606 Have you tried these steps? Is it showing some message or error for you? Can you please make a screenshot so I can see what is the problem?0
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Can someone help me with 2 of my problems. Recently my Candy Crush Saga is showing King pic icon and King friends. I am in sync with Facebook. I lost my facebook icon and facebook friends. I followed your above instructions and its telling my to install Candy Crush Saga. I logged out in facebook on my phone and shut down for awhile...then I restarted same with King. My other device is my Ipad. Thats where Im having my problem. I see myself on facebook but on my other device I see King. #2 all of a sudden now my screen got smaller and narrower. What happened there? Thanks..if you need more info, let me know...0
