Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

No longer able to exit an unstarted board without losing lives - Information and feedback

Dear community,

I'd like to share with you some information in regards to a god old known issue of the game:

as you may be aware, when we access a level, we don't use any move and we exit the level without playing it, we don't lose any life.

This behaviour was not intended since the very beginning and very soon, this issue is going to be fixed.

That means that, once it's fixed, if we access a level to check it out, we don't do anything and we decide to exit the level to go back to the map, we will be losing a life.

Thank you very much for your understanding 🙂

Have a delicious day and let's keep crushing!

Welcome! 👋

Comments

pawatkins75

I am one of those players that actually pays money to play to get a little extra help so that I can keep passing levels, being able to enter and exit a game without losing lives or boosters was essential. But no more, therefore I will no longer be giving money away to any King product.

Selenators263

I have a big problem with candy crush i play candy crush all the time and now i can't go in and out my level by not doing a move without losing a life this is **EDIT: Rude** fix the **EDIT: Rude** problem and hurry up and fix it now i can't get my levels without

kfdover

No more purchases from me!!! This is ridiculous

Michelle-69

Pounawea said:

Dear community,

I'd like to share with you some information in regards to a god old known issue of the game:

as you may be aware, when we access a level, we don't use any move and we exit the level without playing it, we don't lose any life.

This behaviour was not intended since the very beginning and very soon, this issue is going to be fixed.

That means that, once it's fixed, if we access a level to check it out, we don't do anything and we decide to exit the level to go back to the map, we will be losing a life.

Thank you very much for your understanding 🙂

Have a delicious day and let's keep crushing!

Wow. I have been a loyal Candy Crusher for years. I have spent many hundreds of dollars playing the game despite the occasional frustration and glitch. I will play this game far less now (if at all) due to this change! You should grandfather in the legacy users and make this rule applicable only to new players! Instead of being excited to play, I'm must frustrated on nightmarish levels and will probably just blow all my stored up boosters and quit for good. Not a good way to keep your base. (Even Trump keeps his base and he's a terrible person). Way to go! Covfeve yourself!

cathsocal

For the last several days I've signed on hoping that this ridiculous decision was reversed. It doesn't appear that it's going to happen. I've won one game in the last 4 days and lo and behold I won level 3929 this morning! I used to win 5-15 levels every time I played. I thought to myself...this isn't bad? I almost bought into King's ridiculous business decision and spent some of my personal money (as I do every week) to buy extra's to help. I stopped myself and decided that this game will no longer get another dime from me. Maybe it's time to pick up a healthier distraction...like reading a book! I absolutely hate greed! And...I also hate this moderator making excuses for the people in charge! Own up to what you've done King!!!

Tankergirl

Huh, all this time I didn't even realize this was a "thing"! Lol on me, I guess!

beautifully_beastn

It’s bad enough that every time there is an update you seem to find a way to screw over the players but this is getting to be too much. What if I started a level and before I got to make a move needed to exit? Now I can’t exit without losing a life! Or what if I forgot to turn off boosters from the previous level I just won? Same problem, now I can’t exit! All we get is 5 lives and it already takes long enough to replenish all of those 5 lives and now we get one cut for a stupid reason. You guys should really fix this because this is messed up especially with the amount of money and time ppl put into this game.

mercerik

Pounawea said:

Dear community,

open question: Can you think of a different way for us to preview levels in the game?
If yes, please share it with us here and I'll be taking it to the Studio! Let's discuss together ideas and options that could be implemented to the game in the future!

Hi there, @Pounawea !

Why ask for a different way of Previewing Levels when there was one that worked well for years until it was yanked on December 4? I'll answer it anyway. The answer is Restoration of Free Board Reset! ❤️❤️❤️ Hey, Fellow Community Members, do you agree?

Jean_Rogers

Pounawea said:

Last but not least, an open question: Can you think of a different way for us to preview levels in the game?

Did I read this right? Are WE being asked for a way to preview levels? Sorta not our job.

I replay levels to collect sugar drops. Without memorizing past levels or making an exhaustive list of "good" ones, I open levels and then close them again if they're not what I want to play. I'll blow through a lot of lives doing that if there's no preview or no free reset.

I'd prefer a free reset. But short of that, I'd like a preview. Otherwise, I'm plenty unhappy and am spending much less time on the game.

Jean_Rogers

xofxof said:

Pounawea said:

Last but not least, an open question: Can you think of a different way for us to preview levels in the game?

freb

LMAO at the fools who implemented this "fix". Enjoy all the well-deserved hatred, you dopes.

Image: https://us.v-cdn.net/6030983/uploads/editor/jt/uc7hraak8mom.jpg

humphreyhumbert

This thread is eye opening: https://community.king.com/en/candy-crush-saga/discussion/257933/eliminating-reset/p5

It seems that back in the Spring, King first eliminated the ability to reset the board. Then, in a post made on June 4th, a community manager announced King reversed its decision and allowed it once again. Now, we're being told that this was a "game issue" as if it were some glitch that had existed since the game was released and was helpfully now "fixed." They "fixed" it back in June! Now they are "fixing" the "fix" and revoking the ability once again.

pmor

I have never posted here or on the helpblogspot but since I'm going to be quitting the game I decided to give my 2 cents. I have been playing for probably 4 years and am in the 4800s in terms of levels. I have seen lots of complaints on the blogspot but in general have always found a way to get the game to have some strategy vs just luck. At first it was in the games themselves, then as levels became ridiculously difficult, it became a strategy of which boosters to use, then sugar drops were changed and the bots added and it became a strategy of resetting the game to start with the combo I thought would best help me win. If all else failed I'd go to the blogspot and the servers behind the scenes would communicate "hey we made some $ off her with the ads" and I'd magically pass within the next time or two. I haven't spent any $ on boosters but have used blogspot a ton so the ads I've been served have made King plenty of $ via that mechanism. Now as the revenue model has increasingly become unsustainable (which any corporate idiot should have figured from the start would happen with the model they chose) they've taken away reset and basically we are left with a game of slots. Some people like slots - paying $ to play same thing over and over and over and over...not me sooooo boring. And of course with slots there's the ability to win cash - not with this game.$. So with quite a bit of regret I will stop playing because, well, it's soooo boring.

Danilo666666

JethrinaBodina said:

Danilo666666 said:

Signed up just for this. I'll keep going until level 6000 then I'm out. This "fix" ruined the game for me. I enjoyed going back improving old levels but that's out of the question now.
Bye, bye for ever.

Way to make a stand...keep going to level 6000. Goo luck with that! The rest of us will be sticking it right back at King by refusing to play. What goes around comes around.

We'll, it's another 85 levels and it appeals to my numerological side 😁

curlyfried

Dinerboy said:

Ponder this from a player's perspective, within the context of buying boosts, because that's how King monetizes the game.

If you open a board and your boosts are located in lousy positions, you've just lost those boosts with no realistic expectation of them helping you beat a tough board. If this is the norm, are you *more* or *less* likely to spend money on boosts? The higher probability of having a booster simply go to waste will be a disincentive to spending money on them.

Here's the most galling part, they've done this BEFORE. In this thread, https://community.king.com/en/candy-crush-saga/discussion/257933/eliminating-reset/p5 started (I think) May 28th of this year, players complained about the reset feature being removed. Shortly after, because of those complaints, King reinstated the reset function. And now, they've helpfully "fixed" it and removed it permanently. It is literally jaw-dropping that this blatant money grab was initially being sold to players as some "fix" -- when it clearly wasn't positioned as such in the past.

Anyway, King listened back then. Now, we're all getting a big middle finger while they have a good laugh at our expense. Good luck with your 4Q profits, King. Never another penny from me!

xofxof

Pounawea said:

Last but not least, an open question: Can you think of a different way for us to preview levels in the game?

Pounawea,
it is not fair to summarise this whole thread to this question.

People did NOT ask for a possibility to preview a level. Not at all! You could always do this by entering a level and invest a life. We do not need to preview a level.

What we want is to to reset the board! In a way that our boosters If we decide to use them from the start are better arranged so we risk playing it. Such as it was before. Resetting without losing a life or a booster.

I would even ask you to make it easier for us by introducing a reset button in the game. Because having to exit and entering was always a time consuming task that nevertheless anybody was willing to do. Trust me, since you disabled this I honestly lost the interest in playing. So many people are saying this, hear our voice.

We want board reset. Not a preview.

edmo1640

People just delete the game and move on with your life.

bearwithme

Hello @probabilitycloud - I'm not sure why 20 gold bars should have gone missing from your account.

As far as the Insight giver badge is concerned - I know it appears you don't care for the badge - I just wanted to let you know that one of the other players thought a comment of yours was 'insightful' - so you have been awarded the badge.

Benni_Jones

Last March I got really frustrated by a level and spent about the cost of a medium pizza delivered. I buy piggy banks every few months. So I'm what King wants - a paying customer. Why in the world would they p&^% me off? First no Sugar Drops, then no Space Dash, then no Olivia, ok, good, probably made me a better player by forcing me to wean off lolihammers. But why kill the goose that's laying you the golden egg? Why job us like this?

We don't want a way to see the levels. We can do that on any of a number of support sites. We want a way to see where our boosters will end up if we use them. I'm a veteran player, 3600+. I'd rather go to the beach than play, but it's nice on cold days. But there's other games.

Kazza-3

The inconsistencies about what features are available in the game have always annoyed me - on my iPhone I’ve never had the opportunity to watch videos to start a level with boosters or win moves to keep playing.
I’ve never had the episode race, never had Didi/Rami. And my bot often goes missing for days at a time. So I have zero opportunity to win gold bars, and 90% of sugar drop boosters are usually useless timed ones.
Being able to reset an unfavourable board at least gave me a fighting chance.
Not everyone can afford to spend large amounts of $$ on the game, which is the entire purpose of this “fix”, whatever explanation King tries to insult us with.
It’s just not worth playing anymore.

Comments

pawatkins75

Selenators263

kfdover

No more purchases from me!!! This is ridiculous

Michelle-69

Pounawea said:

Dear community,

I'd like to share with you some information in regards to a god old known issue of the game:

as you may be aware, when we access a level, we don't use any move and we exit the level without playing it, we don't lose any life.

This behaviour was not intended since the very beginning and very soon, this issue is going to be fixed.

That means that, once it's fixed, if we access a level to check it out, we don't do anything and we decide to exit the level to go back to the map, we will be losing a life.

Thank you very much for your understanding 🙂

Have a delicious day and let's keep crushing!

cathsocal

Tankergirl

Huh, all this time I didn't even realize this was a "thing"! Lol on me, I guess!

beautifully_beastn

mercerik

Pounawea said:

Dear community,

open question: Can you think of a different way for us to preview levels in the game?
If yes, please share it with us here and I'll be taking it to the Studio! Let's discuss together ideas and options that could be implemented to the game in the future!

Jean_Rogers

Pounawea said:

Last but not least, an open question: Can you think of a different way for us to preview levels in the game?

Did I read this right? Are WE being asked for a way to preview levels? Sorta not our job.

I replay levels to collect sugar drops. Without memorizing past levels or making an exhaustive list of "good" ones, I open levels and then close them again if they're not what I want to play. I'll blow through a lot of lives doing that if there's no preview or no free reset.

I'd prefer a free reset. But short of that, I'd like a preview. Otherwise, I'm plenty unhappy and am spending much less time on the game.

Jean_Rogers

xofxof said:

Pounawea said:

Last but not least, an open question: Can you think of a different way for us to preview levels in the game?

freb

LMAO at the fools who implemented this "fix". Enjoy all the well-deserved hatred, you dopes.

humphreyhumbert

pmor

Danilo666666

JethrinaBodina said:

Danilo666666 said:

Signed up just for this. I'll keep going until level 6000 then I'm out. This "fix" ruined the game for me. I enjoyed going back improving old levels but that's out of the question now.
Bye, bye for ever.

Way to make a stand...keep going to level 6000. Goo luck with that! The rest of us will be sticking it right back at King by refusing to play. What goes around comes around.

We'll, it's another 85 levels and it appeals to my numerological side 😁

curlyfried

Dinerboy said:

Ponder this from a player's perspective, within the context of buying boosts, because that's how King monetizes the game.

If you open a board and your boosts are located in lousy positions, you've just lost those boosts with no realistic expectation of them helping you beat a tough board. If this is the norm, are you *more* or *less* likely to spend money on boosts? The higher probability of having a booster simply go to waste will be a disincentive to spending money on them.

xofxof

Pounawea said:

Last but not least, an open question: Can you think of a different way for us to preview levels in the game?

Pounawea,
it is not fair to summarise this whole thread to this question.

People did NOT ask for a possibility to preview a level. Not at all! You could always do this by entering a level and invest a life. We do not need to preview a level.

We want board reset. Not a preview.

edmo1640

People just delete the game and move on with your life.

bearwithme

Benni_Jones

Kazza-3

Recent Announcements

⛔ Under Investigation: Level 10611, 11069, 11895, 11924 not spawning yellow candies
I cant go forward level 10611, because no Yellow candy of target 18 , coming. Please fixed my issue.
💛 A Thank You Note from the Candy Crush Team
As we reach the end of the year, the Candy Crush Team wanted to share a small thank you with you. Every day in this community, we see your passion, your ideas, and the way you support each other. You help make this space what it is. This note below is simply a moment to look back at some of the things you were part of this…
🎁✨ Your Candy Unwrapped is here ✨🎁
Your 2025 Candy Crush Saga year has officially been unwrapped 🙌 Starting today, you’ll see the special Candy Unwrapped widget in your Saga map. Tap the Unwrapped widget to open your own year in review and enjoy a fun look back at the levels you crushed, the candies you matched and the little victories that made your year…

Quick Links

🏠 Home

💛 A Thank You Note from the Candy Crush Team
As we reach the end of the year, the Candy Crush Team wanted to share a small thank you with you. Every day in this community, we see your passion, your ideas, and the way you support each other. You help make this space what it is. This note below is simply a moment to look back at some of the things you were part of this…
❄️🍬 Winter Season in Candy Crush is Here 🍬❄️
The holidays are landing in Candy Crush Saga with new looks, cosy vibes and two exciting events to keep you playing all season long. Whether you love tournaments, chasing sweet rewards or just enjoying the winter sparkle in the game… you’re in the right place. Here’s what’s coming your way this December. 🎉 Candy Unwrapped…
🎁✨ Your Candy Unwrapped is here ✨🎁
Your 2025 Candy Crush Saga year has officially been unwrapped 🙌 Starting today, you’ll see the special Candy Unwrapped widget in your Saga map. Tap the Unwrapped widget to open your own year in review and enjoy a fun look back at the levels you crushed, the candies you matched and the little victories that made your year…

Active Discussions

I am level 191
CContinue Where I left at
10611 numaralı seviye
10611 numaralı seviyeyi bitirmek için sarı şeker gerekiyor fakat seviyede sarı şeker yok ne yapmalıyım? Yazılımla alakalı hata var ve bütün etkinlikleri kaybediyorum geçemediğim için oyunun güncel
⭐️⭐️ Collect Stars from New Levels and Win Gold Bars and Badge.⭐️⭐️
Hello there! All of amazing Candy Crushers! 🌟 It's time for another fun Candy Crush Saga Community Contest This contest is a continuation of the previous Stars collection, (15, 30 and now 45)! ,Are you ready to collect 45 New Stars from Your New Levels? 🌟 🌟 How can I participate? 🌟 Post a screenshot of your current level…
Level 11069
I am not getting the 50 yellow candies to show up which are needed to get past level. Have purchased max amount of extra moves and NOTHING
⛔ Under Investigation: Level 10611, 11069, 11895, 11924 not spawning yellow candies
I cant go forward level 10611, because no Yellow candy of target 18 , coming. Please fixed my issue.

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.