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Vivek Deshmukh

videsh61
videsh61 Posts: 3

Level 1
in Discussions
Since about week can not connect sync with Facebook on iPad and iPhone as link from candy app for connecting Facebook is no longer available. 

Best Answer

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Answer ✓
    Hi @videsh61
    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗

    We're sorry for your problem. Right now, I will ask you to do a few troubleshooting checks.
    Check app update > Log out game > Restart device > Open game & Log in.
    If you still have the problem after doing this, follow the check below.
    Please note,You cannot log out of the game if your app is corrupted.

    In fact, if you change your Facebook or Kingdom password without logging out the game, the game app will be corrupted. If you find the image below while connecting game to the server, you can be sure that your game app has been corrupted.

    In that case, you must uninstall and reinstall the game app.There is no other way.😭 You will lose all the stored boosters to do this, but will regain your gold bars and game progress.
    Let me know.

Answers

  • TheRevenger
    TheRevenger Posts: 161
    Could you explain your problem more clearly please, @videsh61?
  • videsh61
    videsh61 Posts: 3

    Level 1
    Hi, I play using app on iPad and iPhone. Earlier app use to remain connected to Facebook. It's no more. Earlier after clear clicking bottom left settings tab there use to be a tab for connecting to Facebook. Even that's is missing now.  
  • videsh61
    videsh61 Posts: 3

    Level 1
    Hi @TheRevenger, any idea how this could happen and solution ? 
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Answer ✓
    Hi @videsh61
    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗

    We're sorry for your problem. Right now, I will ask you to do a few troubleshooting checks.
    Check app update > Log out game > Restart device > Open game & Log in.
    If you still have the problem after doing this, follow the check below.
    Please note,You cannot log out of the game if your app is corrupted.

    In fact, if you change your Facebook or Kingdom password without logging out the game, the game app will be corrupted. If you find the image below while connecting game to the server, you can be sure that your game app has been corrupted.

    In that case, you must uninstall and reinstall the game app.There is no other way.😭 You will lose all the stored boosters to do this, but will regain your gold bars and game progress.
    Let me know.
  • TheRevenger
    TheRevenger Posts: 161
    Thanks for helping @Sukanta_Biswas!

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