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No longer able to exit an unstarted board without losing lives - Information and feedback

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Comments

  • johnhazelljohnhazell Posts: 1 New Bee
    Ok so have no idea how this forum thing works but on level 5939 without spending one cent but the changes this week are the last straw I know I’m a tight git but a game should be more about skill not dollars you are going to loose so many players unless you revert this 😡😡😡
  • MarmasicklebabyMarmasicklebaby Posts: 3 New Bee
    Here’s my feedback. Since the change I tried to persevere with the game. I’m now on level 3156 (not even designated as a hard level). I’m only allowed 10 moves so I’ve played my 5 lives in a matter of about 3 minutes. And then I have to put my phone down and find something else to do. In fact King have succeeded in making the game MUCH LESS addictive! I am getting so bored of playing the same level over and over and over again (with the prospect of having to do this for every level going forward) that it has lost all appeal for me. Today is the somewhat sad but also entirely liberating day that I am going to delete the Candy Crush app!!
  • kezza321kezza321 Posts: 4 New Bee
    So @Pounawea why was I sent the below email???
  • kezza321kezza321 Posts: 4 New Bee

     


    I will be glad to answer your question related to why you cannot quit a level without losing a life in the process.

    You must know that our Game Studios are constantly working on enhancing our games by introducing new features, gameplay or concepts.

    To ensure the change is a positive one, a randomly chosen group of players is always selected to trial a new feature. We then look closely at how the change has been viewed and then decide if it's something we want to permanently implement in the game or not, and when this happens sometimes the event or feature will be removed temporarily. Regarding these groups, here at King Player Relations, we have no way to modify, add or remove the players that are selected, as it is all randomly generated by the game.

    Since this feature is currently on an experimental test it might work differently for you and your friends, such as having the possibility of quitting a level without losing any lives. Some players, like yourself, wont be able to do so, while others yes.

    Rest assured I've passed your feedback onto the Studio so they will watch this more carefully, hopefully, everyone will soon have access again to a new version of this feature if changes were made by the developer team.
  • JethrinaBodinaJethrinaBodina Posts: 391 Level 4
    edited December 2019

    To ensure the change is a positive one, a randomly chosen group of players is always selected to trial a new feature. We then look closely at how the change has been viewed and then decide if it's something we want to permanently implement in the game or not, and when this happens sometimes the event or feature will be removed temporarily. .
    Because they didn't read to comprehend your email. Their response is hooey. "...group of players is always selected to trial a new feature."
    It's not a "new feature" if, as stated in Pounawea's very first (now deleted) post, the reset was "never intended from the beginning" and that "we would prefer that you buy gold bars and boosters"
    This new thread was created, that post is completely gone. 
    Whoever responded to your email doesn't have the first clue as to what is really going on.
    🎶Oodle-lolly Oodle-lolly Golly what a day🎶
  • SagaRSagaR Posts: 187 Level 3

    Whoever responded to your email doesn't have the first clue as to what is really going on.
    It is clear as day that no-one at King support has a clue as to what is going on! People have been e-mailing them, receiving responses, and posting the responses here (now they have unfortunately been removed, apparently because they are "private messages"). I read those responses before they were deleted and not one of them said the same thing! So what you are told wholly depends on who happens to reply to your e-mail.

    How is this even possible? How on earth can a company of this size run a support service that is so totally lacking of all knowledge, information and even training?

    This is the first communication rule that any company establishes: consistency! If a client asks your about Z, you reply Y. Always, without fail. With King, when we ask them about Z (removal of board reset) they reply Z, A, W, Q, K, 1, 5, &, and any other thing they happen to think of. Some people get told that this is a trial feature. Some people get told that a lot of players still have it. Some people get told a bunch of rubbish that has nothing to do with the question. And my personal favourite: the "helpful" member of the support team that blithely told the player: ""I understand that this may be frustrating, especially if you're used to having the reset feature in your game. Not to worry! These groups change regularly so hopefully, you'll get it back again soon.".🤪

    Hey, hopefully we all will get it back soon! 😂
  • Chicken_SlayerChicken_Slayer Posts: 11,102 Superstar
    @TurboTim66 thank you :)

    I am not actually against the players despite what certain posters think. It is not my intention to provoke at all and its a community. As its been pointed out, anyone can post here. 
    As someone who's job it is to monitor and float about, then yes. I do have a right to be here whether I agreed or not with the change. Despite what is being said against me, I have tried to keep impartial.
    As to the fact why people are getting different answers, obviously some teams were previously unaware. I am sure they are not now. 
    As to why they haven't changed. I honestly don't know. I would hope if they have a good reason they come out and say. 
    Personally I can see why its useful. 

    And for the posters who are feeling the need to defend buying anything on any games. You don't have to. Its personal choice.


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    Farm heroes addict slaying chickens since 2013. Wife, mother, youtuber, blogger, co-running a group with Mr slayer, endlessly trying to defeat Rancid while raising younger versions of their dad and I. We have no chance!

  • LuckyMe1189LuckyMe1189 Posts: 43 Level 2
    mercerik said:
    Until a month ago, my daughter had no idea this was possible, and she called it cheating. Gave me pause, but as US citizens, not unique.
    Hi there, @LuckyMe1189 !

    Sorry but I didn't quite understand what you were heading at! What is possible? What exactly is cheating? What is not unique about U.S. Citizens?

    Can you please clarify what you were referring to?  Are you referring to the Board Reset as Cheating? I didn't even know that this feature existed till it was taken away and reinstated last summer when the Moderator, Jelly_Jenny announced its return in June of this year.

    I am sorry about initially misunderstanding your comment! 
    I truly should have reviewed my post - danged autocorrect, and now I have no idea what I was trying to say? Duh! It did give me pause, but I figured if it was available why not?
  • LuckyMe1189LuckyMe1189 Posts: 43 Level 2
    mercerik said:
    And if this weren’t enough😂 my iPad today informed me that I was about out of memory. Choosing through the apps to delete, I thought it read “candy Crush Soda”, when it was the original - too late! I lost 127 lives, 125 coconut wheels, assorted other boosters and the stocking booster ability, plus a lot more. Ugh, I may as well start over (it did save progress through Facebook, just not extras). I had not planned on deleting the game, just not playing as much, and had just won the whole candy box. 😔😔😔😔😔
    @LuckyMe1189 !

    I am sorry to hear that you are running out of memory on your iPad! I don't have an iPad. My son has one given by the  school. How much memory do you have there? Do you have photos and videos saved in your device? These are the ones that use lots memory. Do you use the iCloud to back-up your files? Do you know that you can also buy an iPad Memory Card to transfer some of your files to free-up space? Check on Apple Support to help you answer all these questions. 
    I deleted many old apps that I no longer need. I do use ICloud. I knew what I needed to do, just couldn’t believe I clicked the wrong thing and lost everything. Thanks for info, just need my boosters😢😢
  • gottime4datgottime4dat Posts: 1 New Bee
    You want feedback on how to further screw over loyal customers? What a joke. This is just another one of your insulting, money grubbing maneuvers that will continue to alienate your customers. Take away free boosters, glitches that force you to restart and lose lives, limiting moves (by very significant amounts). Seriously King, eff you. This was the straw that broke the camel. I'm not spending another cent on ANY of your games and come the new year, none of your games will be on any of my devices. You seriously suck. 
  • pmorpmor Posts: 10 New Bee
    i haven't played the game since this change other than to go in and get daily boosters in case they do reverse the change. I do have a suggestion, and if it's already been posted I apologize I didn't read every post on here. To be clear I prefer the change just be reversed but in lieu of that...

    How about changing the "starting boosters" to be like the ones you can use in the game (like hammer or hand switch)? Although it would allow user placed combinations, it also may help revenue as users that do pay for the game would likely buy more in order to be able to make combos they want during the game. It also would possibly reduce frustration - resetting over and over and over gets equally tedious to playing levels over and over and over. Players can choose to take their chances with the free bot or use stockpiled boosters (or pay for boosters when they run out) to pass difficult levels. With all the higher levels being pretty difficult with no combos it might get you revenue boost you want and provide more options for all players on how to use boosters and bot.

    Just a thought - I figured if I'm gonna complain I might as well bring a solution to the table. I don't know the intricacies of your code but having worked in IT for part of me career this may not be that hard to change - screen real estate might be biggest issue....
  • MataiceAlisonMataiceAlison Posts: 277 Level 4
    pmor said:
    i haven't played the game since this change other than to go in and get daily boosters in case they do reverse the change. I do have a suggestion, and if it's already been posted I apologize I didn't read every post on here. To be clear I prefer the change just be reversed but in lieu of that...

    How about changing the "starting boosters" to be like the ones you can use in the game (like hammer or hand switch)? Although it would allow user placed combinations, it also may help revenue as users that do pay for the game would likely buy more in order to be able to make combos they want during the game. It also would possibly reduce frustration - resetting over and over and over gets equally tedious to playing levels over and over and over. Players can choose to take their chances with the free bot or use stockpiled boosters (or pay for boosters when they run out) to pass difficult levels. With all the higher levels being pretty difficult with no combos it might get you revenue boost you want and provide more options for all players on how to use boosters and bot.

    Just a thought - I figured if I'm gonna complain I might as well bring a solution to the table. I don't know the intricacies of your code but having worked in IT for part of me career this may not be that hard to change - screen real estate might be biggest issue....
    i really doubt wether they will reverse this just like they did with the timed sugar drops 😣
    happily candy crushing 😍🍬🍭🍬🍭
  • TigerizeTigerize Posts: 3 New Bee
    Pounawea said:
    Dear community,

    First of all, thank you very much to all you for coming by and sharing your opinion with us and a warm welcome to the forum to all newcomers. 🙂

    I wanted to let you know that your feedback has been shared with the Studio and we will be having more conversations around this change in the game during this and the upcoming weeks. Also, I've changed the title of this topic (thank you very much for the suggestion!) and pinned it as an announcement. 

    I would also like to confirm that, for now, there are no plans to undo this change in the game. However, due to your feedback, the Studio will be looking into this, we acknowledge the want to be able to preview the levels and will be looking into different ways on how we could incorporate that into the game. 

    With that being said, I cannot promise that something will definitely come into the game nor I can give you an estimated date, but I'll certainly keep the conversation going with the Studio so they know what's the community opinion. 

    Last but not least, an open question: Can you think of a different way for us to preview levels in the game?
    If yes, please share it with us here and I'll be taking it to the Studio! Let's discuss together ideas and options that could be implemented to the game in the future!

    Once again, I'd like to thank every one and each of you for sharing your feedback with the community. Please, keep it coming!

    Have a delicious day  🙂

  • nikosrnikosr Posts: 2 New Bee
    5 lives in 5 minutes 

    number 1 rule in the games , casinos  etc is to keep players playing for ever if it possible 

    For king is the opposite play for 5 minutes and then you can leave to spend your money and time somewhere else 😕
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