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No longer able to exit an unstarted board without losing lives - Information and feedback

Dear community,

I'd like to share with you some information in regards to a god old known issue of the game:

as you may be aware, when we access a level, we don't use any move and we exit the level without playing it, we don't lose any life.

This behaviour was not intended since the very beginning and very soon, this issue is going to be fixed.

That means that, once it's fixed, if we access a level to check it out, we don't do anything and we decide to exit the level to go back to the map, we will be losing a life.

Thank you very much for your understanding 🙂

Have a delicious day and let's keep crushing!

Welcome! 👋

Comments

mercerik

deeivid said:

preciso que restaurem as vidas do meu jogo! pois o tempo para novas vidas nunca passa, meu relogio do celular é automático e mesno assim esta dando erro.

Hi there, @deeivid ! Welcome to the Free Board Reset Restoration Thread and the Community!

I am sorry but English is the preferred language in this Community. If you can have your phrase translated in English, then all of us here including the Community Manager in charge can interact with you.

Thanks!

Have a Wonderful Wednesday!

Happy Holidays!

Tinaharr

I have been playing candy crush for a long time. I see a lot of people win shirts and other prizes how do they do it. I have never won anything

deeivid

preciso que restaurem as vidas do meu jogo! pois o tempo para novas vidas nunca passa, meu relogio do celular é automático e mesno assim esta dando erro.

WatchMEcRush21

TurboTim66 said:

Well - I weakened last night and played the Jumanji 5 level challenge. Start to finish, first go, passed everything.

Started the next level - exited - no free reset - closed candy crush. That is the new strategy. Do not spend another cent, but pick up everything I can for free. If I cannot enjoy the game as you did for years on end, I will not spend another cent.

I work too hard for my money to just hand it over to lazy greedy bean counters when the game is no longer any fun. Stick it.

I'll just take your free stuff and wait. But not for much longer...

Hey Turbo,

Which platform are you playing CC on if you don’t mind telling? I haven’t seen this on my iPad but maybe it’s not up to date on the latest CC version. Seems like a pretty sweet deal....Another reason why CC needs to be consistent on all platforms. 😉👍

grr

It's rather disingenuous to suggest "this behaviour was not intended". It's actually insulting - are we supposed to believe it took 6000 levels to get it 'fixed'? I don't think so.

Once again we are offered useless trinkets (badges can now join sugar stars) as distractions from the VERY unpopular changes (timed boosters and now this) that really affect the game and how it is played.

Please stop taking away the things that make the game fun! I don't want to stop playing but you keep finding ways to drive us away.

Hunt4Fish

I think King is going to lose a ton of players, including me. When enough players stop playing, they will realize that their customer base does not appreciate being "used" instead of being appreciated. Another expample of greed vs. loyalty. Big mistake!

lmatt1234

Def sucks, the only reason to buy boosters is an advantage for the players. If this doesn’t come back then I’m out, if it’s just a game of chance and no strategy then I’ll just play a slots game. I tried and it’s no fun any more.

mkdcars

Now 35 lives into level 4335. Never had to spend that many lives on a single level before this "fix".

But again, my opinion is worthless.

TurboTim66

Well - I weakened last night and played the Jumanji 5 level challenge. Start to finish, first go, passed everything.

Started the next level - exited - no free reset - closed candy crush. That is the new strategy. Do not spend another cent, but pick up everything I can for free. If I cannot enjoy the game as you did for years on end, I will not spend another cent.

I work too hard for my money to just hand it over to lazy greedy bean counters when the game is no longer any fun. Stick it.

I'll just take your free stuff and wait. But not for much longer...

Image: https://us.v-cdn.net/6030983/uploads/editor/62/74c5ntb127ql.jpg

SuzyFuller

At this point, it appears that King is trying to bury the lede by waiting to make a formal announcement until people are too busy with the upcoming holidays to give it much attention. It seems to me they believe they can rely on new players to replace those who leave in anger. But the strongest gaming companies who have been around the longest understand the importance of brand reputation to ensure marketplace longevity. An extremely popular gaming company recently had problems with their console controllers. Once they understood how frustrating it was for players, they offered free fixes. No questions asked. Even outside the warranty. Even refunded money for previous fixes for the problem. Because their brand is synonymous with excellent gaming experiences, and they are wise enough to make sure they provide amazing customer service and support to maintain their standing.

Based on what I've seen, I have little hope this will be resolved quickly and to the satisfaction of the great majority of folks who took the time to voice their opinions. I used to tell everyone to "Booster up, Baby." I may have to change my slogan to, "Don't do it, Dummy!"

mkdcars

Just throwing my hat in to support the restoration of the free board reset. For me, it's basically unplayable at the level I'm at (4335). I've been trying to give it a shot, but when you have to use, on average, 10-15 lives for every level, regardless of difficulty, it's not really enjoyable for me anymore. This "fix" essentially took away any strategy (if there ever was any to begin with). Hard to keep up hope when I see Google Play stats showing 6.62 million users for Candy Crush this week which is an increase of 3% from the prior week. Going through all these pages, we probably have a couple thousand users complaining, maybe a couple thousand more complaining just not writing on this forum. That is still less than 1% of overall Candy Crush gamers. Given that, from King's perspective, I'm sure my opinion is essentially worthless. Nevertheless, here's hoping they'll take mercy on us and revert back!

Happy Holidays!

seaweed12496

I think that was a horrible move to make. I want to be able to know how to play the game before...I don't play as much because of this decision. Hope u reconsider

seaweed12496

jenfink said:

Over the past few days I have been searching for a replacement to CC. I have found that lots of games still have the “in” and “back out” feature. This is clearly not a “fix”. It’s a common feature in these types of games. Good news for me, I have some good replacement prospects! Bad news for King, I haven’t played CC in 4 days. Hope you miss my money, because it’s going to another game developer now.

babyyoohoo

I used to spend $40 a week (at least) in booster packs. I have not bought any booster packs since the announcement. It wouldn’t make any sense since there’s no way to get good use out of them. I’m kinda stoked that you’ve stopped me from hemorrhaging money. But WHAT A DUMB FINANCIAL DECISION you made. Fire the new guy/gal who told u this would garner more money for the company. I cannot imagine how it will. If I’m wrong... PLEASE SOMEONE WHO UNDERSTANDS BUSINESS TELL ME. I’m dying to know if all the upset customers don’t compare to the new money they’re making. It would actually fascinating to see if treating loyal customers horribly pays off for them.

babyyoohoo

mercerik

Decojen7 said:

Hey! It's been a couple of weeks since I was last on here. I wanted to check in and see if they brought the reset feature back but looks like they haven't. What a bummer! I was hoping I wouldn't have to delete the game because I spent so much time and energy playing it for the past several years. I'm surprised that the reset feature hasn't been brought back by now because so many players including myself were upset. Perhaps I'm wrong but the fact that this feature still hasn't returned, it indicates to me that King really doesn't care.

Hi there. @Decojen7 !

The announcement was posted on Monday, December 2, 2019. The New Paid Board Reset was implemented on Wednesday, December 4, 2019. Today is the 16th day of us hanging out here trying to see if King Games' Heart will double in size and give all of us the Free Board Reset Restoration as a Holiday Present. To be honest with you, I am not sure if there is an Iota of Chance that this will happen. But as my late grandmother used to say, there is Hope for as long as there is life. I believe in Hope, Faith and Charity but I don't know if others do. Hope is the very reason why I am here. We have 7 days till Christmas. I still believe in Christmas. I still believe that people change in this time of the year. Let's just hang-out for a little bit longer. We wouldn't know the outcome of this plea if we leave now.

Hunt4Fish

I agree that removing the "start over" option before making any moves is simply a case of greed. There are levels where it is almost a "given" that you must start with a specific screen configuration. I mirror the thoughts of those who know what going on, and plan on finding a game whose goal is not to simply make as much money as possible at the expense of their players.

Decojen7

Hey! It's been a couple of weeks since I was last on here. I wanted to check in and see if they brought the reset feature back but looks like they haven't.

What a bummer! I was hoping I wouldn't have to delete the game because I spent so much time and energy playing it for the past several years. I'm surprised that the reset feature hasn't been brought back by now because so many players including myself were upset. Perhaps I'm wrong but the fact that this feature still hasn't returned, it indicates to me that King really doesn't care.

mercerik

cenk said:

Oyun gerçekten sıkıcı oldu. Bu önizleme olayının kalkması sebebiyle oyunu bırakmayı düşünüyorum. Şirketin de birşey yapacağını sanmıyorum. Bu şekilde ilerlemek çok zor. Sinir oluyorum gerçekten. Kızgınım

Hi there, @cenk ! Welcome to the Free Board Reset Restoration Thread and the Community!

I am sorry but English is the preferred language in this Community. If you can have your phrase translated in English, then all of us here including the Community Manager in charge can interact with you.

Thanks!

Have a Wonderful Wednesday!

Happy Holidays!

Raed1

Pounawea said:

Dear community,

First of all, thank you very much to all you for coming by and sharing your opinion with us and a warm welcome to the forum to all newcomers. 🙂

I wanted to let you know that your feedback has been shared with the Studio and we will be having more conversations around this change in the game during this and the upcoming weeks. Also, I've changed the title of this topic (thank you very much for the suggestion!) and pinned it as an announcement.

I would also like to confirm that, for now, there are no plans to undo this change in the game. However, due to your feedback, the Studio will be looking into this, we acknowledge the want to be able to preview the levels and will be looking into different ways on how we could incorporate that into the game.

With that being said, I cannot promise that something will definitely come into the game nor I can give you an estimated date, but I'll certainly keep the conversation going with the Studio so they know what's the community opinion.

Last but not least, an open question: Can you think of a different way for us to preview levels in the game?
If yes, please share it with us here and I'll be taking it to the Studio! Let's discuss together ideas and options that could be implemented to the game in the future!

Once again, I'd like to thank every one and each of you for sharing your feedback with the community. Please, keep it coming!

Have a delicious day 🙂

Comments

mercerik

deeivid said:

preciso que restaurem as vidas do meu jogo! pois o tempo para novas vidas nunca passa, meu relogio do celular é automático e mesno assim esta dando erro.

Hi there, @deeivid ! Welcome to the Free Board Reset Restoration Thread and the Community!

Tinaharr

I have been playing candy crush for a long time. I see a lot of people win shirts and other prizes how do they do it. I have never won anything

deeivid

preciso que restaurem as vidas do meu jogo! pois o tempo para novas vidas nunca passa, meu relogio do celular é automático e mesno assim esta dando erro.

WatchMEcRush21

TurboTim66 said:

Well - I weakened last night and played the Jumanji 5 level challenge. Start to finish, first go, passed everything.

Started the next level - exited - no free reset - closed candy crush. That is the new strategy. Do not spend another cent, but pick up everything I can for free. If I cannot enjoy the game as you did for years on end, I will not spend another cent.

I work too hard for my money to just hand it over to lazy greedy bean counters when the game is no longer any fun. Stick it.

I'll just take your free stuff and wait. But not for much longer...

Now 35 lives into level 4335. Never had to spend that many lives on a single level before this "fix".

But again, my opinion is worthless.

I think that was a horrible move to make. I want to be able to know how to play the game before...I don't play as much because of this decision. Hope u reconsider

seaweed12496

jenfink said:

Over the past few days I have been searching for a replacement to CC. I have found that lots of games still have the “in” and “back out” feature. This is clearly not a “fix”. It’s a common feature in these types of games. Good news for me, I have some good replacement prospects! Bad news for King, I haven’t played CC in 4 days. Hope you miss my money, because it’s going to another game developer now.

babyyoohoo

mercerik

Decojen7 said:

Hey! It's been a couple of weeks since I was last on here. I wanted to check in and see if they brought the reset feature back but looks like they haven't. What a bummer! I was hoping I wouldn't have to delete the game because I spent so much time and energy playing it for the past several years. I'm surprised that the reset feature hasn't been brought back by now because so many players including myself were upset. Perhaps I'm wrong but the fact that this feature still hasn't returned, it indicates to me that King really doesn't care.

Hunt4Fish

Decojen7

Hey! It's been a couple of weeks since I was last on here. I wanted to check in and see if they brought the reset feature back but looks like they haven't.

mercerik

cenk said:

Oyun gerçekten sıkıcı oldu. Bu önizleme olayının kalkması sebebiyle oyunu bırakmayı düşünüyorum. Şirketin de birşey yapacağını sanmıyorum. Bu şekilde ilerlemek çok zor. Sinir oluyorum gerçekten. Kızgınım

Raed1

Pounawea said:

Dear community,

First of all, thank you very much to all you for coming by and sharing your opinion with us and a warm welcome to the forum to all newcomers. 🙂

I wanted to let you know that your feedback has been shared with the Studio and we will be having more conversations around this change in the game during this and the upcoming weeks. Also, I've changed the title of this topic (thank you very much for the suggestion!) and pinned it as an announcement.

I would also like to confirm that, for now, there are no plans to undo this change in the game. However, due to your feedback, the Studio will be looking into this, we acknowledge the want to be able to preview the levels and will be looking into different ways on how we could incorporate that into the game.

With that being said, I cannot promise that something will definitely come into the game nor I can give you an estimated date, but I'll certainly keep the conversation going with the Studio so they know what's the community opinion.

Last but not least, an open question: Can you think of a different way for us to preview levels in the game?
If yes, please share it with us here and I'll be taking it to the Studio! Let's discuss together ideas and options that could be implemented to the game in the future!

Once again, I'd like to thank every one and each of you for sharing your feedback with the community. Please, keep it coming!

Have a delicious day 🙂

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As we reach the end of the year, the Candy Crush Team wanted to share a small thank you with you. Every day in this community, we see your passion, your ideas, and the way you support each other. You help make this space what it is. This note below is simply a moment to look back at some of the things you were part of this…
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Your 2025 Candy Crush Saga year has officially been unwrapped 🙌 Starting today, you’ll see the special Candy Unwrapped widget in your Saga map. Tap the Unwrapped widget to open your own year in review and enjoy a fun look back at the levels you crushed, the candies you matched and the little victories that made your year…

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helpppppppppppppp
Hello, good day. I am sending an email from Iran. We connect with VPN to play your game. For several days now, it keeps saying "Please restart or try again later". It keeps saying "Please do not reinstall the game". It cannot connect. It cannot go online and cannot use the rewards. What happened???
Games shuts down/restarts
I’m having an issue where I might be in the middle of playing a level, or even recently won, but it hasn’t transitioned to the next phase and have to put my phone down or look up a message in another app. When I come back to the game it restarts the app and I lose my progress, ultimately then losing the level and the…

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.