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🌶️🍬 Hot & Sweet right now in Candy Crush Saga!

When will this "not connected" issue/bug be resolved with King?

Pullmyfinger
Pullmyfinger Posts: 31

Level 3
in Support
I know it's the holiday season...a good reason for y'all @ King to fix your bug...time is money, lotsa peeps at home, bored, for a short while..


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Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    Hi @Jambo
    Welcome back to the King Community.🤗

    I saw a few your posts before, about the same problem. I didn't find any reported issue regarding this game's connection and no such problem is in the game right now. Show me a screenshot of your problem, I will definitely help you with this.😊
    One post is enough for the same problem, so multiple posts can cause confusion.😉
  • scottcook3
    scottcook3 Posts: 3

    Level 1
    I’ve been getting this all day
  • darmarcou
    darmarcou Posts: 1

    Level 1
    I cannot see the 41 gold bars I have and also cannot collect reward. It tells me to connect in order to connect.
  • vwatson
    vwatson Posts: 3

    Level 1
    I have been having a problem connecting.  I try to buy stuff but it will not connect.
  • blondie44562
    blondie44562 Posts: 1

    Level 1
    I have the same problem. Other two games, no problems, just candy crush saga. no connection- problem
  • scottcook3
    scottcook3 Posts: 3

    Level 1
    @king getting this for 2 days now. 
  • Deryck
    Deryck Posts: 1,376

    Enough people seem to be reporting the same thing, so I'll tag the community manager to see if he has any knowledge on this.

    @Pounawea ^ Is there a known issue with Candy Crush Saga that the team is working on?

  • polnud
    polnud Posts: 2

    Level 1
    I,ve recently had the same problem and had to uninstall game and then reinstall. Lost the levels I’d played with no internet access mind!
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    scottcook3 said:
    @king getting this for 2 days now. 

    Your game is not connected to the server or it is not connecting to the server. There may be issues for a variety of reasons but I would expect some information from you.
    Did you receive an error message when logging into the game?
    Did you connect the game to Facebook or the Kingdom?
    What device you're using for this game?
    What is game app version?
    Show me a screenshot of your game map.

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    polnud said:
    I,ve recently had the same problem and had to uninstall game and then reinstall. Lost the levels I’d played with no internet access mind!
    Your levels will not be saved if the game does not sync to the server. How many levels have you missed?

Hey! Would you like to give us your opinion?

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