No longer able to exit an unstarted board without losing lives - Information and feedback

JethrinaBodina said:

Unbiased third party here... This has happened to me as well. It was on an Android device, though, and I don't know if that's what you're on with the problem. It did work for me to log out and back in. It's worth a try! I used to teach people how to do their job and then had to audit and advise when they started DOING it. Words to begin your troubleshooting journey: When in doubt, take it out.Start at beginning.
"Turn off, Wait 30 seconds, Turn on" are the first words out of every tech support specialist I have ever spoken with. 
Uninstalling, resetting to factory settings are LAST resorts. You will lose your saved data EVERY time. Only that which is saved on King servers for you will remain. 
Force stop the app, clear the cache, go back to see if it's fixed.
I have to do that ALL the time to sync my phone and tablet. I've played the same Nightmare level over again because, duh, I'm STUPID and forgot I passed it! Then I realize, Hey, I beat this level big dummy! 

Hi there, @JethrinaBodina !

This will be a Never Ending issue if this Community does not put a real Employee Trouble Shooter paid just to make sure issues are resolved. They are deploying members to answer questions that are way above their pay grade, even when they have no pay grade at King Games at all. Why do they do this? The answer is Money💰💰💰.😂

This is the only Community that hands out Badges and Titles like peanuts. Other Communities give each members recognition for resolving an issue or issues. They only hand out badges. They don't give them titles for scoring so many points in playing the games members created themselves. They do not put them in the frontline to answer technical questions they never handled before. Other Communities don't give Expert Titles to members, not unless they are hired with that title and paid with real money. King Community is more like a Mickey Mouse Community where nothing is taken seriously. BTW, this is not disrespect! This is a fact!

Uninstalling the App is not the same as Resetting Your Operating System like Windows 10 or your device to the Manufacturer's Settings. Those are two different things. You only reset your Operating System if it is the one that is Corrupted. You don't do this often.

You can set your browser to Automatically Clear The Cache for you. This is not always the reason for issues on an App. This is a Temporary Resolution. This is used just to show that the Community has a resolution. It may or may not even fix the problem.

mercerik said:

lkap said:

Mercerik - today my Facebook friends are gone and replaced with computer dummies too.  My profile pic has changed to a panda but I can still play.  Am I having the same issue as you?  I don’t want to lose my stuff but it’s apparent I’m not logged in through my FB anymore 😟

Hi there, @Ikap !

I will send you the resolution via Personal Message. 

Thanks!

JethrinaBodina said:

Hey @mercerik
When my game had this problem it was on my tablet. I was advised that there was a server outage on Facebook that morning and that I should try logging out and back in. It worked for me. 
I have had to clear the cache on both my tablet and phone to sync them, usually it's when I got right from the Fire tablet to the phone. I have to make sure I know what level I should be in cuz I've replayed the same super hard levels more than a few times! 

I have the app on my laptop but I'm avoiding my laptop right now due to a major conflict with my school. It makes me angry just to look at it, knowing that I'm in a battle instead of getting ready to graduate in a couple weeks. That turmoil is half the reason why I play CCS to distract me!

Your Windows 10 problem may need to be looked at by the support team, I agree. I was input sharing my experience to give that player a possible fix for their Facebook connection issue if it was an Android or iOS app. The PC version has to be very different than the smaller mobile app.

Happy New Year! 
✌😎