I want to delete Facebook, but keep my progress in Candy Crush

thetrevor · December 2019

I want to delete Facebook, but keep my progress in Candy Crush. I've created a KING account, but cannot seem to log-in on my phone with the KING account, it keeps telling me the password is wrong/username does not exist.... the same username/password I used to log-in on my computer which works just fine.

Any help?

Sukanta_Biswas · December 2019

Hi @thetrevor
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🙂

Show me a screenshot of the problem you're experiencing while logging into the game on mobile.
For instructions on how to take a screenshot please visit here.

thetrevor · December 2019

Image: https://us.v-cdn.net/6030983/uploads/editor/1u/i49erimo3bbp.png

Sukanta_Biswas · December 2019

Hi @thetrevor
The game app may be corrupted for certain reasons. According to your screenshot, I see here that your email or password is incorrect. You can try by Uninstalling then reinstalling the game app.
Let me know..

thetrevor · January 2020

Thanks for the help, but now when I attempt to log-in using that same email, it is telling me that my email is not associated with any King account... when it clearly is the same email I used to sign-in with on my desktop.

I uninstalled/installed the app on my phone and it didn't fix the issue.

Sukanta_Biswas · January 2020

thetrevor said:

Thanks for the help, but now when I attempt to log-in using that same email, it is telling me that my email is not associated with any King account... when it clearly is the same email I used to sign-in with on my desktop.

I uninstalled/installed the app on my phone and it didn't fix the issue.

You go to the Account Settings through the browser and see which of your emails is showing.

thetrevor · January 2020

the exact same email as the one in the screenshot above. none of it makes sense.

I want to delete Facebook, but keep my progress in Candy Crush

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