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Candy Crush.

Wfilho
Wfilho Posts: 1 Newbie
The vídeos release boosters do not appear in my version Candy crush

Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Candy Moderator
    edited October 2019
    Hi @Wfilho
    We would like to welcome you to the king community. Thank you so much for being willing to joining 🤗

    If you don't have a challenge but your friend does, don't worry - you won't be missing out.


    At King, we are constantly looking for ways to make our games more fun, interactive and challenging. Whenever we create a new feature, we always like to test it with a small group of players first, to make sure that they like it as much as we do. To do this we always choose a randomly selected group of players to test the feature and based on their feedback decide whether it's something we want to roll out to all our players or not.😊🚀

    Once the testing has taken place, we'll roll it out so more people can play it.  However, due to the huge community of our players who we love, we sometimes have to split it up to make it manageable and accessible.  Millions of players in an event at any time is a lot of work, so we split it up into groups so we can keep it running and you have a better chance of accessing it and succeeding in any competition!

    We appreciate it may be frustrating if your friends have a feature that you don't, but it's highly likely you'll be getting it very soon and bear in mind that when you do have an event or challenge, it's quite likely your friends won't have it this time.  

    Keep an eye out for the latest updates to the game to ensure you benefit from all the new levels and features that we release on a regular basis. 

  • _Elsa_
    _Elsa_ Posts: 36,683 Sweet Legend
    Hi @Wfilho, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to do them for a chance to win gold bars.

    To add to what @Sukanta_Biswas wrote, the videos were reported having glitches and the studio is aware of this.  Players were reporting that the game was freezing and others said that the screen went black.  They might have taken the videos off until it's resolved.

  • KingJosh
    KingJosh Posts: 1 Newbie
    I can't log in my account on my game, please what could be wrong?
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Candy Moderator
    KingJosh said:
    I can't log in my account on my game, please what could be wrong?
    We're sorry for your problem. In fact, if you change your Facebook or Kingdom password without logging out the game, the game app will be corrupted. If you find the image below while connecting game to the server, you can be sure that your game app has been corrupted.


    In that case, you must uninstall and reinstall the game app.There is no other way.😭 You will lose all the stored boosters to do this, but will regain your gold bars and game progress.
    Let me know.
  • carolfischerr
    carolfischerr Posts: 1 Newbie
    Hello!! The vídeos that release booster do not appear for me. My app is the last version, i’ve install and unistall.... and the vídeos still does not appear. All my friends have it, and I dont!!! 
  • AdElMk
    AdElMk Posts: 1 Newbie
    I didn't get any booster too. . 
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Candy Moderator
    edited January 2020
    Hello!! The vídeos that release booster do not appear for me. My app is the last version, i’ve install and unistall.... and the vídeos still does not appear. All my friends have it, and I dont!!! 

    Currently the King has released a large number of new events & offers, and has shared it through a few groups. Not all events/ offers are for everyone. Before any change is implemented a randomly chosen group of players is selected to trial the feature, and based upon how the change is viewed king then decide whether the change is one they want to adopt or not. This feature has been rolled out to different players for a certain amount of time but not everyone will receive this same time. 

Hey! Would you like to give us your opinion?