I purchase something for $5.99 and it took my money off my card but I didn't receive anything

feliciastarr91s_ · January 2020

I purchase something for $5.99 and it took my money off my card but I didn't receive anything. So where do I can from here

Sukanta_Biswas · January 2020

Hi @feliciastarr91s_
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗

We're very sorry for your problem 😭
If there is a problem with the purchase you will need to click on it and follow the steps.
We don't handle purchase issues in the community.

You can contact our Player Support directly, here.

Anne_Morrison · January 2020

9040050

TonyaHood · January 2020

Me also

firebombmarkus · January 2020

Hi @Anne_Morrison @TonyaHood and welcome to our adorable Community 😊

I am so sorry this has happened to you and I completely understand the way you feel. We don't solve these issues here in the Community, hence I will ask you kindly to fill in the contact form here https://soporto.king.com/support

Fill in all the blank spaces and make sure you are choosing the correct topic (Problems with purchases) and subtopic (Purchased items not received). Once you fill it in, you will receive an automated email message. You need to reply to that message and explain your issue. If you don't reply to it, they won't reach you at all.

Please let me know if you need assistance. If this solves your problem and you find it helpful, please click on "accept this answer". Thank you for your understanding. Have a wonderful day 🤗

I purchase something for $5.99 and it took my money off my card but I didn't receive anything

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