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Mrs Ayse Atma

chazchaz Posts: 39 Level 2
my level keeps talking to the same level 4399 even throught I have compete it four times not happy any one out there I have message your team four over three weeks now

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  • SpinnifixSpinnifix Posts: 4,015 Legend
    Hello and welcome to this community

     

    What is your problem?




     Please explain it or take a picture, then they can help you better.


     

    ☺Thank you and have a nice day ☺

    @firebombmarkus
                                                                 
                                                           ♥ Where there is a will, there's a way ♥

    A look at my profile would help everyone! 

     Did you know that there is now an international area for German - French and Spanish?    

  • chazchaz Posts: 39 Level 2
    hello and thaks for getting back to me I am on level 4399 I have done this level over four times as I said competer it pass it but then it takes me back to same level I have try everthink that I ca dalete game lost all my booster even my flying sauces the thing is cause I am disable you can tell from my spelling my hands will not let me do that I can only move butters and sure a pencile to message you back can you see why I so upset and about to give up I have been playing four more then four years this is the only thing that keeps me going thanks 
  • SpinnifixSpinnifix Posts: 4,015 Legend
    Hello chaz!

     


    Do you have the current version on it?

     Then please do it and clear the cache.

     If you have health problems, please go to the ideas section to vote.

     There are already some who have a health problem.



    ♥Thank You and Good Luck♥
                                                                 
                                                           ♥ Where there is a will, there's a way ♥

    A look at my profile would help everyone! 

     Did you know that there is now an international area for German - French and Spanish?    

  • chazchaz Posts: 39 Level 2
    Yes I do my game update last week so you are saying that I just have to deal with it on my own you no that’s going to happen once again I am led in happy 
  • SpinnifixSpinnifix Posts: 4,015 Legend
    Hello Chaz


    I could suggest turning the device off and waiting a few minutes, then turning it on again. Sometimes the problems solve themselves.


     Then you are welcome to register again !! I'm just trying to help you.


     And the idea corner was just a suggestion from me.




    ☺Good Luck☺

                                                                 
                                                           ♥ Where there is a will, there's a way ♥

    A look at my profile would help everyone! 

     Did you know that there is now an international area for German - French and Spanish?    

  • chazchaz Posts: 39 Level 2
    Yes I do my game update last week and yes if I turn of my phone any more time I think it will come back on I didn’t think any one was going help but I try 😞😞
  • chazchaz Posts: 39 Level 2
    Is there any way that I can get through to the king customer help cause I just completed this level again and it did the same thing this level is not going to let me throw 
  • SpinnifixSpinnifix Posts: 4,015 Legend
    @chaz

    https://community.king.com/en/blog/categories/blog-posts


    ☺ Here is a link. ☺


     Please look for your device and problem and follow the steps. Only if it has not changed after switching on. Why shouldn't I help you? I just love to help the players. I am also a player and need help from time to time. So get in touch. 



    ♥ Good luck ♥


                                                                 
                                                           ♥ Where there is a will, there's a way ♥

    A look at my profile would help everyone! 

     Did you know that there is now an international area for German - French and Spanish?    

  • bearwithmebearwithme Posts: 7,186 Superstar
    Hello @chaz and welcome to our friendly community.  I am so sorry to hear that you are having this problem.  As @spinnifix has said - since you have already de-installed and re-installed the game and it has still not corrected the problem - you will need to go to customer support.  Can you please mention here the make and model of your platform you are playing on (is it a PC?) and the software version of your device.  You will also need your player ID#: "Find Game ID Number"

    You can contact our Player Support directly, here When you submit the form please make sure you provide as much information as you can because the more info they have the easier it will be for the studio to try and figure what the problem is.  I am also going to let the CM know so that you won't just get an auto response.  So pleas provide the information I asked for here in this thread and let me know if you get the help you need.




    "Sometimes the smallest things take up the most room in your heart." - Winnie the Pooh

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  • chazchaz Posts: 39 Level 2
    Hello and thanks for getting back to me but I am sorry that I will not be able to do what you say cause I am disabled and things like that are to different for me I can just about wire these messages to you . My brain can’t think that much can just about make the moves on the game so you can understand my are am so frustrated I wish that I could do those things but can’t but once again looks like I am the one losing out 😞😞. It’s look like I can but everything I write is with a special pencil 😞😞
  • SpinnifixSpinnifix Posts: 4,015 Legend
    Hello Chaz!

     Could you please ask someone in your family or friends? You can also read everything here if you allow it and they can help you further. Please go to the ideas section and vote there. I already told you that there are many with health problems. You are not alone !!! Please, they just want to help you !!! Please allow it.



    ♥ Thank you ♥
                                                                 
                                                           ♥ Where there is a will, there's a way ♥

    A look at my profile would help everyone! 

     Did you know that there is now an international area for German - French and Spanish?    

  • bearwithmebearwithme Posts: 7,186 Superstar
    edited January 24
    Chaz - we really want to help you.  Can you get someone (like @Spinnifix says) to at least follow the link to get your player ID#.  They have to have that so they can go into your game to try and figure out what is happening.  Without that they won't be able to help you and I would really like to see this problem fixed for you.


    "Sometimes the smallest things take up the most room in your heart." - Winnie the Pooh

    Be sure to come check out the  Beginner's Corner and visit the lounge area 💕💕
    If you are new to the community please check here for helpful info: Learn more about the King Community
    💗You can find the various contests for the different games here


  • chazchaz Posts: 39 Level 2
    I did ask my the person that comes in and looks after me she said I am not pay to fix your game 😞😞 it’s ok I will keep trying who dos I might let me pass sorry this is making me very tried and I’ll I will have to leave it no wants to help but once again thanks for trying you have a good day your friend 🌸
  • bearwithmebearwithme Posts: 7,186 Superstar
    I am sorry she won't help you.  I will ask my fellow superstars if they have any other suggestions you can try - but usually the final fix is re-installing the game which you have already done and that hasn't corrected the problem.


    "Sometimes the smallest things take up the most room in your heart." - Winnie the Pooh

    Be sure to come check out the  Beginner's Corner and visit the lounge area 💕💕
    If you are new to the community please check here for helpful info: Learn more about the King Community
    💗You can find the various contests for the different games here


  • ElsaElsa Posts: 26,253 Superstar
    Hi guys, I hope that my suggestion works.  @chaz can you please look at your map and let me know if you see any stars on level 4399.  Sometimes the avatar gets stuck on a level so you have to replay it and then it moves.  Also I heard that if the game gets closed too quickly that could show up as a not completed level.  But that can't be it in your situation because you tried it 4x already.  See if there are stars and then replay it.  Let me know what happens.


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