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Why do I keep getting this error code?

VenusFoxVenusFox Posts: 3 New Bee
I have asked tech support and they have no answers for me. 
When I try to sign in I get this:
'! There was a connection error.  Try again in a bit.'
There is no error!  There's nothing wrong with my internet.  My email is correct and my password is correct.  I've even changed my password (numerous times!!!!!) to be sure I didn't forget or misinput it!  This is making me furious!  Any input would be much appreciated!  Tech support is NO HELP!

Best Answer


  • SpinnifixSpinnifix Posts: 2,932 Legend
    Hello and welcome to this community

     Please go to this link.

     Check your device and the problem and please follow the steps.

    ♥ Good luck ♥



    ♥ Where there is a will, there's a way ♥

  • VenusFoxVenusFox Posts: 3 New Bee
    Just tried this.  Didn't work.  I've tried to log on with FB & my email.  It refuses.  I don't get it either bc I was playing this morning.  Set my iphone down and played some more a bit later, no probs.  then I noticed my profile pic was gone.  So when I went to my profile it requested I sign in.  I don't know why.  I mean I didn't change my internet or even leave the room I was in.  The thing just logged me out. In that one link you told me to try, it says, if this doesn't work, try deleting the game and reinstalling it.  I did this a couple days ago and after reinstalling it I lost all my candy cheats.  (lollipops and such).  This is VERY annoying!
  • SpinnifixSpinnifix Posts: 2,932 Legend
    Contact help: Go to the gear in the game, then the question mark. Then you come to the help center, there you look for your problem and follow the steps. If you are not getting along, then go to the page below: Contact us: There you come to the contact form. Please fill in in your language. Please note that everything is spelled correctly is important: and send. You will then receive an automatic email. Please answer and describe your request. Submit. And have some patience for the answer. If you don't get an answer after 3 days, please try again.

    Good Luck

    ♥ Where there is a will, there's a way ♥

  • SpinnifixSpinnifix Posts: 2,932 Legend
    Yes, this happens because your device doesn't save it. Then the boosters will be lost during the deinstallation.

    ♥ Where there is a will, there's a way ♥

  • VenusFoxVenusFox Posts: 3 New Bee
    The delete and reinstall did work, but the fact that I lost all my goodies, just makes me sad.
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