rewards

griumpy · January 2020

Every time I get enough for rewards I get the message that says I need to connect to collect my rewards. Connect to what and why has this only started happening recently?

hatawayjo · January 2020

I am having the same issue and my account is linked/connected through Facebook it worked yesterday and then stopped.

JethrinaBodina · January 2020

At the bottom of this page there is a link to Contact Us. They will be able to tell you if there is a current known issue and/or help you troubleshoot the problem. I can say that I have had it happen and it worked itself out after a few days. I often do a Force Stop and Clear Cache to iron out any bits and bytes that get confused. It happens! It also helps with syncing between two or three devices. Do NOT Clear Data!
Settings/Apps/CandyCrush

Crimson_Dawn · January 2020

Just to stop in and give a little information, you do need to be connected to the internet to collect these rewards.

helen5119 · January 2020

I can’t claim my rewards ?

helen5119 · January 2020

Can’t claim my rewards keeps telling me to connect to collect but I am connected to internet

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