Lost purchase

emckay33emckay33 Posts: 1 New Bee

Money was taken from my bank, but did not receive the purchase...how do I get it?


  • PummyRajPummyRaj Posts: 12,147 Superstar

    Hello @emckay33 Hearty Welcome to our friendly King Community πŸ€—

    I am very sorry to hear that you have not received the items that were purchased!! This King Community does not deal with the Purchase issues as the query includes your personal details! 

    Hence, I would suggest you to contact the King Support team through this link: https://soporto.king.com/contact 

    ** While filling out, enter the TOPIC as "Problems with Purchase" ---> and the SUB-TOPIC as "Purchased Items not Received" ---> Explain briefly about the issue and Submit the form ---> NOTE:  Along with above details, make sure to enter the Game Name correctly!

    After sending the complaint, you will be receiving an automated email as acknowledgement.  If you have not heard from them within 3 days, send a reply to that automated email you have received. 

    Hoping for the Best! Have a great weekend ahead 🌸

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